Six Sigma Tutorial

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What is Six sigma tutorial?

Six sigma is a methodology used for the enhanced customer satisfaction and profit. It is a top rated management philosophy developed to improve effectiveness and efficiency in working methodology. This tutorial explains about what is Six Sigma is and how to apply Six Sigma in an organization.

Audience

This tutorial is targeted for the beginners to make them understand the basic functions of Six Sigma.

Prerequisites

To learn this tutorial you should have prior exposure to Quality Control and Quality Assurance and related terminologies.

Six Sigma Tutorial: List of Topics

• Background And History
  • Consideration Of Six Sigma
  • Development Of Quality Thinking
  • Six Sigma: The Next Evolution
  • Definition Of Six Sigma
  • Six Sigma Results Summary
• Why Six Sigma?
  • Six Sigma Results
  • To Improve Financial Performance And Profitability
  • To Be Responsive To, And Focused On, Customers
  • To Improve Product And Service Performance
  • Contributing To Organizational Learning
  • Six Sigma Is Strategic Summary
• Six Sigma: Key Strategic Concepts
  • Six Sigma Is Strategic
  • Six Sigma Is About Customers
  • Six Sigma Is About Variation
  • Six Sigma Is About Process And Scientific Investigation
  • Six Sigma Is About People And Learning Not Cost
  • Six Sigma Implementation Summary
• Strategic Six Sigma
  • Six Sigma Implementation
  • Strategic Objectives - Sixsigma
  • Hoshin Kanri And Six Sigma
  • Customer Satisfaction Summary
• Customers
  • Customer Satisfaction
  • Customer Satisfaction And Customer Value
  • Background And History Summary
• Variation
  • Gordon Ramsey Method
  • Special And Common Cause Variation
  • Process Capability Diagrams
• Processes And Scientific Investigation
  • What Is Business Process
  • Business Processes: The Reality
  • Scientific Investigation
• People And Organizational Learning
  • Key Six Sigma Roles
  • Belt System Issues
  • People And Change
  • The Organizational Learning Cycle
• Sustainable Six Sigma Deployment
  • Deployment Model: Kotter
  • Deployment Logic: System Of Profound Knowledge (sopk)
  • Envisioning The Transformation
  • Enacting The Transformation
  • Institutionalise The New System
• Six Sigma Projects: Key Concepts
  • Basic Statistical Concepts
  • Variation, The Normal Distribution, Dpmo And Sigma Level
  • The Scientific Method And The Dmaic Cycle
  • The Four Focuses Of A Six Sigma Project
  • Process
  • People And Change Aspects In Six Sigma
• Dmaic
  • Dmaic Cycle
  • The Deane Stage
  • The Measure Stage
  • The Analyse Stage
  • The Improve Stage
  • The Control Stage
• Customer Focus In Dmaic
  • Issues Within A Dmaic
  • What Does The Customer Value?
  • What Is The Value Stream?
  • What Design/process Elements Affect Customer Requirements?
  • Quality Function Deployment
• Variability Reduction In Dmaic
  • Variation Techniques
  • Building And Using Control Charts
  • Responding To Out Of Control Conditions
  • Process Capability Calculations
  • Responding To Incapable Processes
  • Evaluating The Measurement System
• Soft Aspects Of Dmaic
  • Learning In And Between Projects
  • People In Improvement
• Processes In Dmaic Projects
  • What Is Six Sigma
  • Supplier-input-process-output-customer (sipoc) Diagram
  • Process Flow Chart
  • Value Stream Mapping
  • Soft Systems Methodology
• Dmaic In Service Organizations
  • Six Sigma Settings
  • Service Is Different
  • The Dimensions Of Service Quality
  • Contribution Of Six Sigma
  • Potential Modifications To Six Sigma In Service Environments
• Example Of A Six Sigma Project
  • Six Sigma Improvement Methodology
  • Project Background
  • Selection Of A Quality Characteristic
  • Methodology
• Quality By Design (for Six Sigma)
  • Design For Six Sigma
  • The Dfss Process
  • The Voice Of The Customer
  • Impact Of Late Design Changes
  • Design For X
  • Dfss Tools
• Six Sigma: A Critique
  • Six Sigma Ogverview
  • Accepted Strengths Of Six Sigma
  • Reasons For Failure And Critical Success Factors
  • Inherent Conceptual Issues
  • The Future