This tutorial explains about the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests.
This tutorial is prepared for the beginners to learn the basics of hotel management. This tutorial is useful to the people who wish to take up a career in hotel management. For all other enthusiastic readers, this tutorial is a good learning material.
We assume the reader has interest and inclination towards hotel and reception. A passion for excellent service provision and good communication skills are a plus.