Itil Configuration Management Tutorial
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Job SearchWhat is ITIL configuration management tutorial?
ITIL configuration management is a configuration framework tool offered to provide the guidelines to the end users on all elements of end to end service management. It It includes all concepts like spectrum of people, processes, products and use of partners.
Audience
This tutorial is designed for the learners and as well as professionals to who wants to pursue ITIL certification.
Prerequisites
To learn this tutorial one must have basic understanding of the terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc.
ITIL Configuration Management Tutorial: List of Topics
- Overview Of Configuration Management
- Gathering And Analyzing Requirements
- Determining Scope, Span, And Granularity
- Customizing The Configuration Management Process
- Planning For Data Population
- Putting Together A Useful Project Plan
- Choosing The Right Tools
- Implementing The Process
- Populating The Configuration Management Database
- Choosing And Running A Pilot Program
- Communication And Enterprise Roll Out
- Building A Configuration Management Team
- The Many Uses For Configuration Information
- Measuring And Improving Cmdb Accuracy
- Improving The Business Value Of Configuration Management
