ITIL Concepts Tutorial

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What do you understand by the term ITIL?

On the end to end aspects ofservice management, the best practice guidelines are provided by a framework, known as ITIL. The framework covers complete range of the 4Ps that is people, processes, product and partners.The companies which provide IT service to the customers usually practice ITIL framework.

Who are the audience for learning the concept of ITIL?

This tutorial is mainly targeted for the beginners as well as professionals who desire to learn the concepts of ITIL. On completion of this tutorial, one can comfortable become prepared for obtaining ITIL certification.

What are the prerequisites required for learning ITIL?

Good knowledge and understanding of some of the basic terms like Information Technology, Infrastructure, Services, Service Level Agreements is essential for understanding the concept of ITIL. The chapter of ITIL Terminology is very essential to better understand the concept of ITIL.

ITIL Concepts Tutorial: List of Topics