Searching for Computer Technical Support job? Need interview questions to prepare well for the job interview. Computer Technical Support jobs are available in many companies. If you are expertise at Computer Technical Support then there are several opportunities for the roles like Tech Support, Desktop Support engineer, Technical Support Consultant, Desktop Support Engineer, Technical Support Voice Process, Service Desk/ IT Help Desk/tech Support/ and many other roles too. Looking for a job can be stressful and tiring, especially if you don’t know how to apply and where to search and how prepare well for the job interviews. To avoid this confusion, we’ve framed Computer Technical Support job interview questions and answers to simplify your interview preparation. For more details you can visit to wisdomjobs.com.
Question 1. What Would You Check If There Is No Sound From Your Computer?
Answer :
(Audio not working)
1. Check for cable connections
2. Check for power to the speakers
3. Check for volume control
4. Check for device drivers
Question 2. What Are Harddisk Partitions?
Answer :
Partitions are used to Divide a Harddisk drive into smaller segments as required by the user and for better management of the space in it.
Question 3. What Is An Ip Address?
Answer :
An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: 216.27.61.141. To detect a computer’s IP Address, go to Start – Run – Type in CMD in the Run Dialogue Box and click OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>
Answer :
DHCP stands for Dynamic Host Configuration Protocol. It is used to generate & provide IP addresses to the computers on a network.
Question 5. What Are Rj45 And Rj11 Connectors?
Answer :
RJ45 connectors are used for LAN/Ethernet connections and RJ11 connectors are used for Telephone Cable connections.
Question 6. What Is A Parallel Windows Installation?
Answer :
When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory (so that the customer can access to and backup his old data). This is called Parallel Installation of Windows.
Question 7. What Are The Components Needed To Setup A Basic Home Network?
Answer :
LAN Cards, LAN Cables, Router/Hub
Question 8. Difference Between A Workgroup And A Domain?
Answer :
In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients.
Question 9. What Is The Difference Between Fat32 And Ntfs File Systems?
Answer :
Question 10. What Does Boot.ini Do?
Answer :
Boot.ini lists all the Operating Systems present in the computer and provide information about which partitions they are located on.
Question 11. How Would You Access The Recovery Console In Windows?
Answer :
By booting with the Windows XP CD and following the on-screen instructrions. The Recovery Console can also be installed in your computer.
Question 12. What Does A ‘?’ Sign In Device Manager Indicate?
Answer :
When this sign appears, it indicates the device is not properly installed. Such problem arises in case of brand new plugin cards.
Answer :
The first thing I will ask the customer, whether the system is properly connected with the printer. The next thing would be to check the Device Driver. Many times it happens that if you install an incorrect Device Driver, the print copy would not be clear.
Answer :
Recovery Console (By Using the fixmbr command)
Answer :
After installation, the customer says she can see the previous profile folders in Documents & Settings but when she tries to open then,she gets an “Access Denied” error.
Answer :
Restart the Computer, Keep tapping on the F8 Key to go to the Windows Advanced Options Menu and select the option “Last Known Good Configuration” and hit the key.
Answer :
The command is: CONVERT : /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have to re-format that partition and select the FAT32 file system.
Answer :
The features of the Disk Defragmenter Tool are the same in both Windows XP and Windows 2000. They are:
1. Enhanced Analysis Functionality.
2. A Compression option.
3. Increased Defragmentation Option and an Automatic Defrag-Scheduling Option.
Answer :
The customer has installed an Incorrect Device Driver for the Printer. I would uninstall the driver, from the WIndows Device Manager and install the correct Device Driver for the Printer from the Disk that came with the Printer. (If the Disk is not available, I can still download the correct device driver from the manufacturer’s website)
Answer :
It could be that
1. The keyboard is not attached to the PC or
2. The keyboard has failed.
Answer :
A non-bootable Floppy Disk is in the Floppy-disk drive and it should be removed.
Answer :
This problem could be due to any of the following situations:
1. The Hard-Disk cable within the System Unit is not attached to the Controller
2. The Hard Disk Drive has failed
3. The Hard Disk Drive has not been partitioned.
Answer :
The Registry Hives are corrupted. They need to be repaired.
Answer :
Reconfigure Norton Firewall to allow Internet Explorer to access the internet.
Question 25. Some Functions Of Bios:
Answer :
Question 26. Sequence Of Things Done By The Bios When You Turn On Your Computer:
Answer :
Answer :
Go to Msconfig and select Normal Mode and Restart the Computer.
Answer :
The USB Port could be faulty.
Answer :
The Windows Audio Service is Disabled. Enable it.
Answer :
Ask the user to RightClick on the Network Connection icon and select “Repair” from the Menu.
Answer :
Use System in Control Panel and select the option “Adjust for Best Performance” in the Performance Options dialogue box.
Answer :
Open the Windows Registery Editor and Delete the Upper and Lower Filter Keys.
Question 33. What Does The Term Uac Stand For?
Answer :
UAC stands for User Access Control. For more information read this article.
Question 34. What Is The Command To Start Windows System Restore From The Command Line?
Answer :
rstrui.exe
Answer :
A nonbootable Floppy Disk is in the Floppydisk drive and it should be removed.
Answer :
Download the most recent virus signature files and scan his computer for viruses.
Answer :
The Operating System
Answer :
Boot.ini
Answer :
Rebuild the TCP/IP Stack in the users computer
Answer :
Change the Boot Order in BIOS.
Answer :
Restart the Computer, Keep tapping on the F8 Key to go to the Windows Advanced Options Menu and select the option “Last Known Good Configuration” and hit the key.
Answer :
FAT32
Answer :
BOOT.INI
Question 44. Which Utility Is Used To Do A Software Clean Boot?
Answer :
Msconfig
Answer :
The process of packaging a microprocessor to the computer motherboard is known as a microprocessor. The different types of microprocessor’s packaging are
Answer :
Cache memory is the memory area between Processor and Ram. If the cache memory increases, the speed of the system will also increases.
Question 47. What Is Over Clocking? What Are The Advantages Of Over Clocking?
Answer :
It is a process where the computer component is forced to run at a higher clock rate.
The advantages of over clocking are:
Question 48. What Is Chipset? How Is It Different From Processor And Motherboard?
Answer :
Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached. Chipset is a built in feature of otherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program. It is based on the logical, arithmetical and input/output of the system.
Question 49. What Is Heat Sink And What Is The Use In The System?
Answer :
To lower the temperature of a device, a heat sink component is used. It is there on the microprocessor and if it is not functioning well then the computer will shut down automatically.
Question 50. What Is Jumper And Why You Need It?
Answer :
Jumper is a metal bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a pair of protruding pins. It is used to change the board’s parameters.
Question 51. What Are The Different Types Of Dram?
Answer :
The different types of DRAM are SRAM, VRAM, SGRAM, DDRSDRAM
Question 52. What Might Be The Problem When You Don’t See The Display?
Answer :
Answer :
SATA stands for Serial Advanced Technology Attachment. It is high speed computer bus interface designed to connect the host bus adapters to mass storage devices, such as hard disk drives and optical drives.
Question 54. What Is The Blue Screen Of Death (bsod)?
Answer :
A Blue Screen of Death (or just a Blue Screen Error) is an indication of a Critical System Problem wherein the Computer freezes altogether and does not respond to anything.To rectify this problem, try Restarting the computer or Booting into Safe Mode.
Question 55. Why Are Device Drivers Required?
Answer :
A Device Driver (or just Driver) is a piece of software which is requied to run every Hardware Component present in the computer.
Question 56. What Is A Data Cable?
Answer :
A Data Cable is a Thin Plastic bandlike cable used to connect the DataDevices like Harddisk drives, Floppy Disk Drives, CD/DVDROM drives with the motherboard. Data Cables are primarily used for Data Transfer.
Answer :
Ping is a command that checks the connectivity with an IP address.
Question 58. What Is The Difference Between Crt (cathode Ray Tube) And Lcd (flat Screen Monitors)?
Answer :
CRT Monitors: The Monitor has a picture tube and uses a lightgun to highlight pixels on the screen.
LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.
Question 59. What Does The Term Usb Stand For?
Answer :
USB stands for Universal Serial Bus. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2.0.
Question 60. Lights On A Modem / Lan Card
Answer :
Generally, there are 04 lights. They indicate the following:
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