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Understanding and basic working knowledge with Linux. Should be able to work with files, filtering, finding patterns, etc. Should be well versed in xml, Regex, Linux commands and Sql queries needed to execute the task successfully Ability to monitor and escalate in case of Hardware or software issues. Should have an eye for detail and escalate exceptions in a timely manner. Should be able to communicate issues/feature requests with required details Should have good documentation skills and should contribute to maintenance of SOPs Commitment to meet Deadlines is expected as a behavior. She/he is expected to commit and deliver as expected. Should be able to work independently, prioritize & schedule work assignments based on deadlines. Basic qualifications :- Engineering from good school Basic Linux Basic SQL commands Basic knowledge about web(html,xml) Regular Expression Trouble Shooting ability Preferred qualifications :- Excellent Data Accuracy skills Excellent Analytical ability Knowledge of VBA script
Customer Service Associate- VCS- India: Virtual Customer Service- It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. Knowledge & Skills Required Desired skills: Action oriented, self-disciplined and organized Effective time management skills and ability to prioritize work time to ensure productivity and department standards Ability to communicate clearly with both internal and external customers Good comprehension skills - ability to clearly understand and address customer issues appropriately Good composition skills - ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer Good typing skills Preferred Criteria: Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead. Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity Should ensure Work-like environment with no disturbance during the work hours. The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualifications required: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply . Shifts: Rotational Benefits: Sodexo,Internet Reimbursement, Night Shift allowance, Over time
Managing Amazon USA market place , proper processing of all Export orders - Amazon specifically in addition to other market places. Manage individual and bulk listing and orders . Look after entire listing process, cataloguing, & pricing. Compare prices & products listing from competitive websites. Order processing, Dispatch and return data maintain
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