• Walkin interview in Mumbai Suburbs - Walk-in- Inbound Customer Service Team Leader- Mumbai | 25626391

ICICI Lombard General Insurance Company Limited
  • 7 - 10 Years
  • Mumbai Suburbs

    Walkin Interview

  • 13th Jan 2020 - 20th Jan 2020
  • 11 AM

Job Description

Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member Write and administer performance reviews for skill improvement Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Effectively manage customer escalations Ensure complete participation and contribution in organization/process level initiatives (eg FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency Send cv's on - arpitasingh exticicilombardcom Meet- Arpita Singh

Profile Summary

Walk in Date:13th Jan 2020

Walk in Deadline:20th Jan 2020

Venue13th Floor, ICICI Lombard GIC Ltd., Vishwaroop IT park, Opposite Vashi Railway Station, Behind Raghuleela Mall, Vashi, Navi Mumbai. Interviewer - Arpita Singh

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