Location : Hyderabad
Essential Job Functions:
* US Residential mortgage Preferred
* Minimum 6+years US mortgage experience with exposure to Originations or Services
Responsible for Day to Day Operations - Deliver consistent end to end Service Levels in line with Business needs, ensure Profitability of the process, provide Projections and budgets, manage attrition and adequate staffing, Monitor compliance adherence through timely audits.
Drive efficient incident management & problem resolution through support organizations.
Strategize and implement plans based on business projections, process management, training requirements, operations planning and growth opportunities for the team.
Support marketing & client relationship team in sourcing new business from clients
Responsible for meeting and exceeding financial targets.
Driving process excellence initiatives to enhance quality of output and improved control environment.
Support pre sales, teams in new pursuits and creating new Service Line and associated Go To Market Strategy
Meet prospective/existing customers with the objective of growing the business at a faster pace than the industry.
Sound knowledge with Lean & Six Sigma Methodology and Introduce automation to provide value added services
Deliver on CSAT targets and ensure that customer engagement is always in Promoter zone
Manage to client expectations, including manage delivery of batches according to schedule outlined in the scope of work.
Mentor/motivate/coach leads and processors to be back-up and provide defined career
Ability to manage and monitor to budget
Excellent written and verbal communication skills
Minimum Qualification - Graduation.
Excellent Written and spoken Communication Skills.
Flexible to work in night shift and staggered week offs.
Work Experience 5 -8 years( Max ).
The candidates that have appeared in the last 6 months are not eligible to re-apply.
Walk in Date:11th Jan 2019
Walk in Deadline:11th Jan 2019
VenueCognizant Technology Solutions Mind space 12A Building 1st Floor- Hi Tech city Hyderabad
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