• Walkin interview in Chennai - Walk-in For NOC Lead/shift Lead at CSS Corp, Mepz, Chennai | 25603547

CSS Corp Pvt Ltd

    Walkin Interview

  • 11th Jan 2020
  • 11 AM

Job Description

CCSS CORP is hiring for NOC Lead/Shift Lead at Mepz, Chennai   PFB the Job description for your reference Interested candidates can walk-in directly to the below address on 11-Jan-2020 (Saturday)   No of positions - 10 Experience - 5 to 9 years Notice Period - Immediate to 15 days Walk-in Location - Mepz, Chennai Work Location - Mepz, Chennai Shifts - Rotational Shifts Walk-in Date - 11-Jan-2020 (Saturday) Time - 1100 AM to 500 PM   Job Description   Manage a team of Service Desk / Tier-1 / Tier- 2 NOC Engineer Provide support for remote infrastructure related detection, monitoring, reporting, and support Act as escalation point for any Tier-1 incidents and vendor issues Lead the team, coordinate notifications and Collaborate with the onsite Operations team and/or external entities to ensure the ongoing, reliable performance of solutions across the clients Support, escalate, and document system outages to the Management team Provide advance monitoring capabilities to include, but not limited to, identifying dropped calls, high traffic volume, lost data feeds, and developing new monitoring indicators Coordinate with the Operations team to troubleshoot and help remediate incidents and system issues Take an ownership of assigned work shift Ensure Tier-1 NOC Engineers are following predefined notification procedures and playbook Help mentor, lead and train Tier-1 NOC Engineer Evaluate and improve on operational process, procedure manuals, and documentation Compile and publish daily, weekly, monthly report as requested by the Operations team Coach direct reports on services and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved Improve Service performance through coaching, motivation and accountability Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Communicate expectations to employees and provide timely updates Stay current on internal work processes, policies and procedures Attend required manager development training Highly motivated individual with skills to develop and coach team members to achieve performance expectations Good knowledge on cloud / VOIP Infrastructure, knowledge in monitoring tools Work well under pressure and follow through on items to completion ITIL knowledge and NOC experience is a must Strong communication skills, both written and verbal, willing to work in 24x7 environment   Contact Person Arun/Sakthi   Venue Details CSS Corp Pvt Ltd B14, Phase 1, MEPZ SEZ, Tambaram Sanatorium, Chennai   Please carry your Original ID card and the copy of this call letter without which you will not be allowed inside the premises   Regards, Arun Perks and Benefits "best in the Industry"

Profile Summary

Walk in Date:11th Jan 2020

Walk in Deadline:11th Jan 2020

VenueCSS Corp Pvt Ltd B-14 Phase 1, MEPZ - SEZ Tambaram Chennai - 600 045 (view on Map)

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