• Walkin interview in Delhi Ncr - Walk -in Client Engagement Manager _ 25th July_delhi II | 23165315

  • 2 - 3 Years
  • Delhi Ncr

    Walkin Interview

  • 25th Jul 2019
  • 10 AM

Job Description

Interview Date - 25th July Location - Delhi/NCR Contact Person- Prajna Bajaj Timing- 10 am to 4pm Job  Discription- Job Description of Client Engagement Manager Work as a Back-up and support Exclusive RMs and help in broadening Client Coverage of their mapped base Meet customers mapped to these RMs and enhance relationships to achieve higher balance deepening and product penetration Do Profiling of Mapped customers to attain complete knowledge of the base in terms of family, demographics& customer lifestyle and also product relationships with other banks Become a one point contact from mapped customers on their service requests/ issues - use the Service support system to put customer requests into the system and track for closure to increase customer satisfaction and retention Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity Help to Grow CASA Book by opening Exclusive Family Accounts of Primary customers and Grouping them together Use relationships with mapped customers to get quality references for new Exclusive accounts Upgrading customers maintaining high balances to Exclusive program to increase client engagement and loyalty and impact retention of wallet share Increase the Client stickiness and Product Penetration by cross-selling low complexity products like Health/ General Insurance, Card Upgrades, Lockers etc Increase Client Engagement and CASA Balances by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc S/he may be required to go for client meeting as well Regards, Amrapali Jaiswal Human Resource Required Candidate profileExcellent Communication skillsService Oriented with Knowledge of Banking Products will be a good advantage

Profile Summary

Walk in Date:25th Jul 2019

Walk in Deadline:25th Jul 2019

VenueExcellent Communication skills. Service Oriented with Knowledge of Banking Products will be a good advantage.

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