• Walkin interview in Pune - Urgently Hiring for Technical\ Non-technical Voice Process | 8418431

CONVERGYS India Services Pvt Ltd

    Walkin Interview

  • 12th Nov 2018 - 16th Nov 2018
  • 11:00 AM

Job Description

Resolve & answer customer inquiry, objections/concerns, gather feedback & adhere to compliance norms while assisting customers on call in deciding about the retail online purchase, post order/payment issues, Digital TV, Landline phone/Mobile Services, Broadband Services etc.
- Interface with customers via inbound or outbound calls or the Internet.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or the problem.
- Conduct need-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
- Support Customers across Telecommunication, Television & Online Retail Services

Work Location: Yerawada

- Should have excellent English communication skills
- Knowledge of basic computer operations
- Flexible with 24/7 Shift & Rotational Offs Environment
- Ability & willingness to learn & work in an International Voice program
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Good listening and responding skills
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure

Educational requirements:
- Both Undergrad & Graduate Freshers are eligible (Tech Freshers- Only candidates with percentage below 50% are eligible)

Additional Benefits-
Medical Insurance , Life Insurance , Accidental Insurance, Dental Insurance, Gratuity, Education Assistance Plan, Doctor & Counsellors assistance.

Profile Summary

Walk in Date:12th Nov 2018

Walk in Deadline:16th Nov 2018

VenueConvergys India Pvt Ltd RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh | Pune 411007

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