• Walkin interview in Chennai - Urgent Opening for Desktop Support Engineer | 8972099

Microland Limited

    Walkin Interview

  • 13th Jan 2019
  • 9:00 AM
Sorry, this Walkin is no longer open

Job Description

Dear Candidate, Microland is hiring for Service Desk Admins and Shift Lead, Chennai.
Please find below Details:
Experience :2.0 - 8.0 Yrs & Shift Lead: 8-12 years
Position : Temporary (EPD) / Permanent
Work Location : Olympia Technology Park Guindy, Chennai
Joining time : Immediate Joiners/ 15 days or less
Communication Skill: 4 out of 5

Key Responsibilities:
1. Resolve / fulfill incoming Service Desk incidents and requests from internal staff
2. Provide IT support for many technologies (mostly Microsoft) to a wide user base
3. Handling incoming telephone calls, emails and self-service tickets in a customer friendly and professional manner
4. Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now)
5. Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution
Education, Experience, Knowledge and Skills
Essential: Graduate or equivalent qualification ideally in an IT related discipline.
12 months work experience for Service Desk Analyst in a Service Desk environment.
24 months work experience for Service Desk Analyst in a Service Desk environment.
Experience of Microsoft Windows 7 fault resolution.
Experience troubleshooting Microsoft Office 2010 suite.
Experience in working in a busy IT department.
Exceptional interpersonal skills, with a focus on listening, and questioning.
Exceptional oral and written communication skills.
Knowledge of basic desktop and laptop computer hardware and peripherals.
Working knowledge of active directory, MS exchange and MS Lync.
Proven experience resolving incidents quickly by using remote support tools.
Knowledge of ITIL Service Management best practices.
Desirable: SDI certification (desirable).
ITIL V3 Foundation level (desirable).

Interested Candidates should be available for F2F discussion dated 13th Jan 2019, Sunday.
Interested Candidate can apply and share profiles on rasmineep@micrloand.com

Profile Summary

Walk in Date:13th Jan 2019

Walk in Deadline:13th Jan 2019

VenueMott MacDonald Regus Business Centre Olympia Technology Park 3rd Floor, Level 2, Altius Block 1 SIDCO Industrial Estate Guindy, Chennai - 600 032

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