Greetings from Unisys India Pvt Ltd!!
We have the great job opportunity for L2 Voice Support @ Bangalore. Kindly go through the short job description for your reference and let me know your interest on the same.
. Experienced working on AD, Desktop,Laptop,VPN,Outlook issues.
. Responsible for providing telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products/application/database.
. Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
. Escalates complex problems to Field Engineering or Resolver Staff.
. Typically provides technical support for internal and external customers.
. Escalates co mplex problems to higher level of expertise within organization.
. Troubleshoot various technical issues; network connectivity, network printing, user access issues, Application related issues, password resets, etc.
. Communicate with the user and the resolver teams (Client/ Unisys/ third party) and other departments within Unisys to ensure best service to the end users.
. Demonstrate intermediate problem-solving skills and efficient troubleshooting skills
. Commitment to client/internal/customer satisfaction
. Plan, develop, and lead interactive training sessions within the team.
. Play an active role in training the team members on process related issues.
. Implement technological changes to enhance support functions.
. Ability to handle multiple accounts and successfully multi task during crucial times
. Positive feedback/ Good survey scores from the clients regarding service provided.
. Working knowledge on Applications/Databased; example Windows, AD, Exchange (O365), SharePoint, Outlook, Skype for Business, PowerShell etc..
. Working knowledge on ticketing tools in the cur rent market such as ITSM Remedy, Service-Now.
. Certification will on any field will be an added advantage.
Walk in Date:12th Jan 2019
Walk in Deadline:12th Jan 2019
VenueUnisys India Pvt.Ltd - RGA SEZ - UNIT 4, 9th Floor, Block 3, Wing "B" Survey no# 31/1, Sarjapur Main Road, Carmelaram, Hadosiddapura, Chikkakannalli, Bangalore, 560035, Karnataka.
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