• Walkin interview in Bangalore - Top MNC Hiring 4 Subject Matter Expert / SME role with BPO Experience. | 25626290

Rivera Manpower Services

    Walkin Interview

  • 19th Dec 2020
  • 9 AM

Job Description

*CANDIDATES PLEASE NOTE CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE ANY REFERENCES WOULD BE HIGHLY APPRECIATED DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED Client List Ernst Young (EY) / IBM / Dell / Hewlett-Packard (HP) / Siemens / Infosys / Amazon / American Express (AMEX) / HGS / Gallagher Solutions / Capita Solutions / Altisource / First Advantage / JP Morgan Chase / Pole to Win (Japanese based company) / 24[7] / Mphasis / TCS / Swiggy / Accenture / Azuga / Tesco / Cognizant / Aegis / WNS / Myntra / Urban Ladder / Genpact (Candidates please call other numbers or SMS if in case the recruiters are busy) Pooja = +91 9916372288 Giko = +91 8884401299 Rani = +91 9742733456 Shravani = +91 9742630123 Reena = +91 9986209609 Sakina = +91 9986200049 Lisha = +91 9620147666 Monisha = +91 9986177339 Mithun = +91 9916421199 Gulshan = +91 9916455088 Job Description 1 Good communication & comprehension 2 Probing and analytical skills 3 Strong knowledge of customer care processes and techniques 4 Customer-service oriented 5 Should be proficient in typing (speed and accuracy) 6 Good understanding of MS Office applications (Excel, Word, PowerPoint) 7 Escalate the issue to the Stakeholders and provide resolution to the customers 8 Maintains and improves quality results by adhering to defined standards and guidelines 9 Would liaise with the Manager and work towards improving CSAT 10 Ensure that escalated cases which require support from internal teams do not breach TAT 11 Identify process improvement opportunities by analyzing the data (L2 escalated cases) 12 Own and drive 1 process improvement initiative in a quarter 13 Identify incorrect BOT flows and get them corrected in partnership with Design team 14 Is able to document a problem statement with its impact and able to present it to leadership team *CANDIDATES PLEASE NOTE CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE ANY REFERENCES WOULD BE HIGHLY APPRECIATED DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED Perks and Benefits Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided

Profile Summary

Walk in Date:19th Dec 2020

Walk in Deadline:19th Dec 2020

VenueBangalore

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