• Walkin interview in Hyderabad - Tech Mahindra Openings for Service Desk-voice Process | 8949808

Tech Mahindra Ltd

    Walkin Interview

  • 09th Jan 2019 - 11th Jan 2019
  • 11:00 AM
Sorry, this Walkin is no longer open

Job Description

Greetings!!
Hiring for Associate/Sr. Associate for Service desk - Voice support
Job Description:
Acting as a single point of contact for emails, phone calls, chat and self-service tickets regarding IT issues and queries.
Receiving, logging and managing calls and email
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyses problems (both technical and operational) and arrive at permanent solutions.
Escalate unresolved calls to the infrastructure support team.
Log all calls in the Service Desk Call Logging system service Now.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
Assists in the support of administrative computer-based applications.

Desired Candidate Profile:
Strong Communication Skills
0-3 year from International Support
Good knowledge on Desktop Support, Active Directory, VPN, and Network Printer will be preferred
Graduate
Can join Immediately
Ready to work in 24/7 environment.

Profile Summary

Walk in Date:09th Jan 2019

Walk in Deadline:11th Jan 2019

VenueTech Mahindra (SEZ) Gate No - 2 Survey No. 62/1 A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana 500043

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