• Walkin interview in Hyderabad - Tech Mahindra Mega Walk In for IT Service Desk | 8961066

Tech Mahindra Ltd

    Walkin Interview

  • 11th Jan 2019 - 16th Jan 2019
  • 9:00 AM
Sorry, this Walkin is no longer open

Job Description

Acting as a single point of contact for emails, phone calls, chat and self-service tickets regarding IT issues and queries.
Receiving, logging and managing calls and email
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyses problems (both technical and operational) and arrive at permanent solutions.
Escalate unresolved calls to the infrastructure support team.
Log all calls in the Service Desk Call Logging system service Now.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
Assists in the support of administrative computer-based applications
Experience Required : 1-6 Years.
Package : 3LPA - 5.1 LPA.
Shifts : Rotational Shifts.(2Way cab facility available).
Work Location : Hi-Tech City.

Profile Summary

Walk in Date:11th Jan 2019

Walk in Deadline:16th Jan 2019

VenueTech Mahindra Ltd. SEZ Building, tower 1, Opp to Ananth Technology, Hi-tech City. Beside Oracle Hyderabad

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