• Walkin interview in Bangalore - Tech Mahindra is Hiring For Technical Support / International Process | 25087967

Tech Mahindra Ltd
  • 1 - 4 Years
  • Bangalore, Whitefield, Electronic City

    Walkin Interview

  • 06th Jan 2020 - 31st Jan 2020
  • 12 PM

Job Description

JOB DESCRIPTION Looking for L1 Support engineer/ Technical Support/ Service Desk/ Help Desk with International voice experience Experience 1 - 40  Walk In Time 10 AM to 3 PM(Weekdays) Venue Tech Mahindra; Plot- 45-47,Tech Mahindra, Gate 1, ITC-4, (Abdul Kalam) KIADB Industrial Area, Electronic city, Phase -2 Bangalore - 560100  Job Location -  Electronic City  Contact Person - Manish  7981960648 or 9008073809      Requirements Microsoft Outlook, AD, Win server, Windows OS , Networking concepts , PC hardware components Candidate should have experience or clear understanding in Basic Hardware Troubleshooting of PCs, MS Office /office 365 applications English communication skills without any MTI A clear understanding of incident management process It would be advantage if candidate possess basic ITIL framework knowledge About Job Profile Key Accountabilities Respond to incident calls and emails from users on desktop issues, hardware, application related issues and queries Ask targeted questions to quickly understand the root of the problem Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards Provide level 1 & 2 remote troubleshooting support Document all reported incidents - identify trends to assist in future problem resolution Ensure all issues are properly logged Escalate unresolved cases to relevant support team Refer to Knowledge base resources to provide accurate solutions Prioritize and manage several open issues at one time Follow up with users to ensure successful closure of reported issues Generate, track, and close trouble tickets Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups Experience Required At least 1-2 years in IT Service Desk/ Tec h support / ITES environment desirable or similar profile from an International voice process Knowledge & Skills Fluent in English verbal and Nonverbal Excellent telephone skills Customer focused Ability to multi-task and prioritize workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills

Profile Summary

Walk in Date:06th Jan 2020

Walk in Deadline:31st Jan 2020

VenuePlot- 45-47,Tech Mahindra, Gate 1, ITC-4, (Abdul Kalam) KIADB Industrial Area, Electronic city, Phase -2 Bangalore - 560100 Contact Person - Manish (ITC-4, GF - B-Wing) 7981960648 or 9008073809 Walk In Timgs - 10 AM to 4 PM Please do not Walk In on Public Holidays Saturday or Sunday. (view on Map)

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