• Walkin interview in Gurgaon - Opening for Sr. Associate | 8650159


    Walkin Interview

  • 04th Dec 2018 - 07th Dec 2018
  • 10:00 AM
Sorry, this Walkin is no longer open

Job Description

Key Responsibilities include:
1.Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time, SLAs, and productivity.
2. Monitoring of SOPs against output quality to ensure that they are updated at all times.
3. Undertaking quality control of completed work by reviewing outputs against pre-defined criteria.
4. Working with the team and providing continuous insights on the process/techniques.
5. Impart training (presentations, theoretical and practical tests) and handle queries of team.
6. Undertaking ad-hoc research task, following a clearly set out brief
7. The communication should be excellent.

Qualifications/ Knowledge:
1.Proficient English reading and writing skills.
2.Proficient in Microsoft Office applications
3.Highly organized with a proven track record of delivering to deadlines.
4.Exceptional attention to detail and output oriented.
5.Ability to follow SOPs
6.Problem solving skills.
7.Effective communication and analysis skills.
8.Minimum work experience of 3+ years in a contact center/ back office/ BPO environment.
9.Immediate joiners are preferred or candidates with negotiable notice period are preferred.
10.Candidate should have International customer service background.
11.Understanding of media billing and reporting
12.Knowledgeable of digital & print advertising
13.Proactive, results-oriented with strong customer service skills
Ability to multi-task and function well under pressure and tight delivery time frames
Shifts: 6.30 PM to 3.30 AM
Note: WNS has a 2 years of Service agreement. Only those candidates may apply who are Ok with the same.

Profile Summary

Walk in Date:04th Dec 2018

Walk in Deadline:07th Dec 2018

VenueWNS Global Services (P) Ltd, 11th floor of Block A2 & A3, DLF World Tech park DLF IT SEZ, SECTOR 30, NH8, SILOKHERA, Gurgaon,Haryana,122002

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