• Walkin interview in Ahmedabad - Mega Walk-in For Software Support | 25626268

Advantmed India LLP

    Walkin Interview

  • 11th Jan 2020
  • 9 AM

Job Description

Job Details Provide Technical Customer Service Continuous monitoring of Applications Issue recording and verification Write Support Documentation Manage Service level agreement for each type of issue Open and track tickets through resolution and give summary reports to customers Generate customer activity reports and track time to resolve issues Execute resolutions to problems and follow standard practices Develop troubleshooting tips Develop best practices and guidelines for technical support Coordinate with IT/software and QA resources for shared responsibilities Extend end user support for current applications Identify and correct problems critical to routine operations   Skill set Experience on Web application/ hosting and windows server 2012, 2016 Must have a good working knowledge on MS SQL Server, My SQL Sound knowledge/ process of identifying problems/issues/requirements Experience in managing application support activities Excellent in communication and coordinating with stakeholders Responsible for analysis of current programs including diagnosis, debug and troubleshooting of problem and quickly add resolution or work a way to provide a fix Hands on experience in maintaining and debugging live software systems Ability to diagnose & identify genre of problem and categorized into hardware, operating systems software, application programs ,network failures etc Sound knowledge of development methodologies cycle Excellent technical & analytical skills Sound knowledge of OOPS concepts 3 to 4 years of experience on a similar role Good to have any certifications on Microsoft technologies and service delivery like ITIL , Kanban etc Graduate in computer Science Perks and Benefits Salary no bar for the right candidate

Profile Summary

Walk in Date:11th Jan 2020

Walk in Deadline:11th Jan 2020

VenueAdvantmed India LLP 1108,11th floor, Pinnacle Business Park, Corporate road, Prahladnagar, Ahmedabad (view on Map)

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