• Walkin interview in Chennai - L1 Support Engineer/converged Infrastructure/vmware | 23583522

Sirius Computer Solutions India Pvt. Ltd.

    Walkin Interview

  • 13th Sep 2019 - 30th Sep 2019
  • 9 AM

Job Description

Provides tier-1 support for incoming calls received via telephone, Email, and Web portal; address and resolve problems as appropriate, referencing supplied training material and customer documentation; document all issues by utilizing appropriate ticketing application; escalate issues to Managed Services Engineers as appropriate Completes assigned customer workload, including, but not limited to, monitoring and investigating system alerts and events and assigning resources appropriately Completes workload within defined SLAs and security/compliance requirements Ensures issues are communicated to customers in a timely and effective manner Completes a variety of technical tasks, such as (from Matrix) Completes daily operational documentation and transfers knowledge to next shift Interfaces with customers, various managed services staff personnel, and third party vendors to resolve issues Investigates and responds to alerts and troubleshoots issues Analyzes network performance Configures and supports backup and recovery incidents Supports Network Engineers with remote installations and configuration Documents issues via ticketing application

Profile Summary

Walk in Date:13th Sep 2019

Walk in Deadline:30th Sep 2019

VenueModule 1&2, Block A4, Neville Tower, 2nd floor , Ramanujan IT City Rajiv Gandhi Salai, Taramani Chennai 600 113

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