• Walkin interview in Chennai - IT Helpdesk Engineer | 23606599

NSM Services Private Limited

    Walkin Interview

  • 18th Sep 2019
  • 11 AM

Job Description

We are hiring IT Helpdesk Analyst who is willing to work in our 24/7 environment  Responsibilities (job role and routine responsibilities of this position) Level 1 support for PC client issues eg desktop/laptop hardware, software, printers, etc When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets Follow-up with Level 2 support teams for timely completion of tasks This job role requires candidates to provide IT support primarily on inbound calls and web tickets The IT Help Desk team operates on 24x7 bases Team members are required to work in rotational shifts and observe a 5-day working week Should be flexible for weekend shifts Technical Skills Thorough knowledge of Windows 7/8/81/10 Operating System Experience in Administration utilizing Active Directory and Group Policy Good working knowledge of Windows, MS Office suite Expertise in configuring and troubleshooting MS Outlook 2007 or later Experience in working on Virtual environments like Citrix/MyApps Experience in Remote assistance tools to assist users Quick learner and ability to scale up Communication Skills High proficiency in English grammar, vocabulary and sentence structure Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice and confident tone Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker Proven ability to communicate with senior management Essential Skills Telephone etiquette - basic call handling skills Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail) Basic Qualifications Graduate compulsory with valid degree Experience in a technical, voice-based process will be an advantage Excellent communication Ready to work in Night shifts

Profile Summary

Walk in Date:18th Sep 2019

Walk in Deadline:18th Sep 2019

VenueMr.Cooper (NSM Services India Pvt. Ltd.) 1A Block, 6th Floor, DLF IT Park, Manapakkam, Chennai - 600089

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