• Walkin interview in Hyderabad - Infosys BPM Hiring for International Voice Process | 8960722

Infosys BPM Limited

    Walkin Interview

  • 12th Jan 2019
  • 10:00 AM
Sorry, this Walkin is no longer open

Job Description

MEGA & Special Walk in- drive @ Infosys BPM- Hiring for International Voice Process
Eligibility Criteria -
Job Title : Customer Voice Support CSR
Domain : Voice, Customer Service
Work Location : Bangalore
Qualification - Any graduate 0 - 3 years experience
Shifts - 24 / 7 rotational shift

The Universal Agent is responsible for customers related queries. Provide basic Customer service. Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.

- Excellent communications skills (Written and spoken)
- Willing to Work in 24/7 shifts
- Willing to work for International Voice Process
- Any graduate /PG
- Work location Bangalore.

SKILLS :
Strong written and verbal communication skills
Good PC skills.
Good customer convincing skills
Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills

CORE ACTIVITIES:
Receive and resolve inbound customer support queries via a phone queue or web tickets.
Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical inquiries
Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer support.

Please mention DS-Bhavana on top of your resume
Please refer friends/colleagues if looking out for voice process opportunities.
The candidate should carry below mentioned documents in Original :
10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).
2 Color Passport Size Photographs.
ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.
Previous Employer Relieving Letter or Experience Letter. (If Any)
Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)

Profile Summary

Walk in Date:12th Jan 2019

Walk in Deadline:12th Jan 2019

VenueInfosys, Hyderabad Gachibowli office, Building-12. Near Gachibowli Stadium, Opp to ISB, Lingampally Hyderabad 500 032

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