• Walkin interview in Bangalore - Hiring For Client Servicing with Deluxe | 25590496

Deluxe entertainment services India Pvt. Ltd.

    Walkin Interview

  • 09th Jan 2020 - 10th Jan 2020
  • 11 PM

Job Description

Warm Greeting! We have openings for Client Servicing You can report to below location on 8th or 9th Jan'20 between 1100AM to 200PM Venue Deluxe Entertainment Services India Private Limited Global Technology Park- Tower 'C',4th Floor, Marathahalli Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli,  Bangalore-560103 Contact Person at the Venue Ratima Mathur- 9606938640     Please find below information regarding Deluxe and Detailed Job description About Us We are a US Based Company dealing with the post production of Hollywood movies We are a leading global provider of quality subtitling, closed captioning and translation services for major Hollywood and UK motion pictures studios, film festivals, broadcast and cable networks We are a wholly owned subsidiary of Deluxe Digital Studios which is part of Deluxe Media, headquartered in LA (wwwbydeluxecom) Roles and Responsibilities o Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally o Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects o Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis o Create, maintain and communicate to client project timelines and budgets o Prepare and communicate pricing quotes and estimates with client o Ensure Billing and Revenue Tracking is maintained weekly o Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations o Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management o Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions o Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department o Working with Account Coordinators to ensure day to day production is running effectively o Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated o Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required o Provide feedback/guidance to Account Coordinators to ensure team performs as expected o Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests o Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client o Forecast and track key account metrics o Communicate regularly with client regarding project performance metrics  Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables o Initiate corrective action process as needed o Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations o May be responsible for educating and advising client about new services offered Note 1 This is client interaction role and not Finance & Accounts role 2 Transport - free pick-up and drop facility from your residence to work and back 3 Meals - Breakfast, Lunch and dinner will be served in the facility  4 Candidate should be open for Night shift Disclaimer Candidates who have attended the selection process in the last 3 months will not be eligible to apply again Regards, Ratima Mathur RatimaMathurbydeluxecom 9606938640

Profile Summary

Walk in Date:09th Jan 2020

Walk in Deadline:10th Jan 2020

VenueDeluxe Entertainment Services, 4th floor, Smartworks, Tower C, Global Technology Park, Bellandur, Outer Ring Road, Bangalore - 560103 Contact Person - Ratima Mathur

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