• Walkin interview in Mumbai - Hiring Analytics Professionals | 25585992

Capita India Pvt. Ltd

    Walkin Interview

  • 21st Jan 2020 - 24th Jan 2020
  • 10 AM

Job Description

Role Objective Frontline text & speech analytics resource conducting analysis and provide customer insights which will help benefit end customer and business Professional Know-how Academic Graduation (in any discipline) Experience At least 3-4 years of work experience with at least 2 years of experience in text or speech analytics Working Relationships Internal Operational teams offshore Capita Onshore External Various Ops stakeholders Primary Responsibilities Monitor and analyze customer interactions (chats, e-mails, calls & social media posts) across various LOBs with the use of Text & Speech Analytics tools Sentiment & emotions analysis for customer interactions Root cause analysis to identify opportunities to improve customer experience Carry out research on current market trends and how the client can replicate/ enhance those practices Provide actionable data to various internal support groups as needed through reports and analysis Provide insights basis the analysis for improvement in processes & policies Ensure root cause analysis with desired actions is proposed to clients and senior management Task oriented, carry out activities clearly defined within a job/role description Is responsible for their individual performance targets and contribution to team performance targets Key Result Areas Completion of assigned tasks within set deadlines Nice timely presentations representing findings with improvement suggestions Process improvements, with recommendations keeping in mind the end customer and business

Profile Summary

Walk in Date:21st Jan 2020

Walk in Deadline:24th Jan 2020

VenueGodrej & Boyce, Gate No 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot, Vikhroli West, Mumbai, Maharashtra 400079, India

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