• Walkin interview in Bangalore - Hiring 4 E Commerce FIRM / Social Media Analyst / SAL UPTO 4.5 LP | 23422813

Rivera Manpower Services

    Walkin Interview

  • 22nd Aug 2019 - 28th Aug 2019
  • 10 AM

Job Description

HI WARM GREETING FROM RIVERA MANPOWER SERVICES DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED (Candidates please call other numbers or SMS if in case the recruiters are busy) CALL  SMITHA          8884777961            AFEEFA          7829330187            CHETHANA    7829336034 Job Description A key role in our overall social media space for providing customer satisfaction across all social platforms This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism Responsibilities -Proactively attend all the queries, complaints, requests across the companys social media platforms -Raise issues to the concerned teams and follow up for resolutions -Proactively and continuously keep the customer and stakeholders informed about the status of the problem -High level of individual discretion to ensure customer satisfaction and business success -Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly -Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely -Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions Requirements -Good command over English Language, ability to effectively communicate information in written format -Working knowledge of platforms like Facebook, Google Play Store and Twitter -Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable -A problem- solving attitude -Should be smart, witty and have a sense of humor -Willingness to work in shifts (24/7 working environment) Required Candidate profile* Candidates who are Freshers/Recent graduates or relevant experience can apply*Possess good analytical skills - detail oriented*Possess good communication skills, both oral and written*Be familiar with Microsoft applications and working knowledge of MS excel*Have a good attitude - should be committed to the workPerks and Benefits Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided

Profile Summary

Walk in Date:22nd Aug 2019

Walk in Deadline:28th Aug 2019

VenueRIVERA MANPOWER SERVICES No.8, 2nd Floor, Samsung Plaza, Outer Ring Rd, Next To Vodafone, BTM 2nd Stage, Bengaluru, Karnataka 560076 REF : SMITHA (view on Map)

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