• Walkin interview in Bangalore - HCL Hiring For Remote Desktop Support L2 - Bangalore | 23755519

HCL Technologies Limited

    Walkin Interview

  • 10th Oct 2019 - 12th Oct 2019
  • 10 AM

Job Description

HCL Hiring for Remote Desktop Support Engineer(RDS) Job Description Coordinate desktop changes to avoid deployment collisions Prepare requests for rollout Prioritize change requests Create rollout plans for changes requests Coordinate implementation process Keep track of request and make sure they are implemented as planned Participate in incident handling concerning desktop changes Participate in projects concerning bigger desktop changes, for example rollout of new antivirus Microsoft environment knowledge (desktop & server) Have some level of technical understanding of the products building up a desktop service Experience from the desktop environment Understanding and experience of change management process Technical Requirements Phone support experience necessary Technical Service desk or technical call center experience is necessary Disciplined, systematic problem solving skills required Windows Operating systems Clients Windows7, Windows Vista, Windows XP, Windows 2000 Servers Windows 2000, Windows 2003, Windows 2008 Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007) MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (eg Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others Adobe Acrobat and other common desktop applications like WinZip, etc Other Skills / Experience Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times Ability to finish what is started is a must Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared Ability to learn new information quickly and the willingness to do so at all times Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week Customer Focus Teamwork Technical Expertise Interpersonal Effectiveness Concern for Order and Quality Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Documents to Carry(Mandatory)* Hard Copy of your updated Resume Printout / Screenshot of this walkin One Government ID proof Xerox copy (Preferable Passport ) One Passport size photograph Walk-in Interview Walk -in Details Date 9th- 12th Oct 2019 Time 1000 AM to 200 PM Spoc Shobhana/Shemona Venue HCL Technologies Plot No 3 Surya Sapphire Hosur Road Near D-Mart 1st Phase, Electronic City, Bengaluru, Karnataka 560100

Profile Summary

Walk in Date:10th Oct 2019

Walk in Deadline:12th Oct 2019

VenueHCL Technologies Ltd, Surya Sapphire ,Plot No 3, Electronic city, Phase-1 Bangalore - 560100

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