Greetings from Deluxe Entertainment services !!!!!!!
Our company values are:
Be Pioneers - We innovate and push for boundless creativity through curiosity.
Pursue Diversity - Different views and experiences are advantages. Our global presence gives us perspectives that drive better business
Act with Integrity - We are honest and forthright in our dealings. Building trust builds a better company
Take Ownership - We are accountable for ourselves, our colleagues, our clients and our company
Collaborate Together we are stronger. We deliver more success through shared goals and mutual support
Exceed Expectations We understand our colleagues and clients needs and always exceed expectations
Builds solid and collaborative relationships with team members while fostering a productive teamwork environment
Prepare Root Cause Analysis and Corrective Action Recommendations after service outages Participate in the creation, maintenance and distribution of standard operating procedure documentation.
Participate in the creation, maintenance and distribution of training documentation and training sessions within the NOC.
Maintain a positive team relationship through both written and verbal communication, as well as accurately fulfilling needs and resolving problems accurately, on time, with high quality
Participate in cross training within the NOC to eliminate any single points of failure
Participate in 24/7 on-call rotation, respond to alerts in a timely fashion, escalate issues as needed
Maintain systems uptime of 99.99%.
We are building an entirely new NOC function at our Bangalore facility and as such, we have multiple positions available.
This is a great opportunity to bring your experience and knowledge to help shape our NOC operations.
4+ Years experience with Enterprise level support, preferably in a NOC.
TV/Film post production environment a big plus.
Excellent Troubleshooting skills and L2 Technical support.
Experience in working with highly collaborative environment and proven knowledge.
Experience with Helpdesk, Content distribution technologies (Kencast, Aspera, Signiant) and Wiki Systems (Atlassian Confluence and Jira, Zendesk).
Experience in interfacing directly with customers over Phone, e-mail for issues reported. Must have excellent interpersonal and written communication skills.
Knowledge of monitoring solutions and scripts, familiarity with monitoring tools such as REST, SOAP based web services, Zabbix, Nagios, Cacti and Solarwinds.
Hands-on with Linux and Windows Operating Systems, Proficiency with MS Office tools, particularly with Excel and knowledge of Splunk or similar log parsing tools/technologies.
Willing to work night and/or swing shifts, must be resourceful, able to adapt to new situations and to work in a fast-paced, rapidly changing environment.
Desired Experience :
Hands-on with CISCO IP Phones, AVAYA, Call Manager etc
Hands-on with communication tools like, Skype, WebEx, SLACK etc
Hands-on with Ticketing tools like, ServiceNOW, BMC Foot prints, Jira etc
Experience with Database management, Quantum storage, StorNext file system, Scripting.
Knowledge of CISCO/Juniper Routers, Switches, Firewalls. CCNA/CCNP certification is real plus.
Knowledge of ITIL fundamentals and preferably on Incident Management. ITIL certification is real plus.
Knowledge of networking fundamentals (VLANs, DNS, NAT (Network Address Translation) and Troubleshooting techniques.
Experience with VOD, Content distribution workflows (broadcast, VOD, CDN), Excellent understanding on video and metadata specification a real plus.
Knowledge of SQL, MongoDB/NoSQL databases queries. Digital media (i.e. Transcode and Encode packaging, Distribution and broadcasting). Familiarity with Cable Labs 1.1 metadata and encoding spec.
Willing to work night and/or swing shifts and to be part of an on-call rotation.
Walk in Date:12th Jan 2019
Walk in Deadline:12th Jan 2019
VenueDeluxe Entertainment Services, Global Technology Park - Tower c, Smart Works Building. 4th Floor, Marathalli Outer Ring Road, Bellandur, Devarbeesanahalli, Bengaluru - 560103
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