• Walkin interview in Gurgaon - Dell Hiring Freshers For Technical Support Gurgaon! 8th To 10th Jan | 25603537

Dell International Services India Private Limited

    Walkin Interview

  • 08th Jan 2020 - 10th Jan 2020
  • 12 AM

Job Description

Job Title Technical Support Technician Dell provides the technology that transforms the way we all work and live But we are more than a technology company we are a people company We inspire, challenge and respect every one of our over 100,000 employees We also provide them with unparalleled growth and development opportunities We cant wait for you to discover this for yourself as a Technician, Technical Support on our Technical Support team in Gurgaon Dell's world-class customer service doesnt end when a client purchases our innovative products Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media We answer questions about the installation, operation, configuration, customization and use of Dell products For critical matters, we use our systems to provide remote diagnostic technical support If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem Why Work For Us Dell is primed to recruit the best and brightest candidates from all across the globe We take pride in fostering a winning, innovative, inclusive employee culture We also take calculated risks and we celebrate big victories when they pay off Our Employee Value Proposition Our Culture Code unites us and makes us a great family of companies and a great place to work Its how we run the business, go to market, work together and provide inspirational leadership Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead Role Overview Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (eg, printers, projectors, etc) and software Role Responsibilities Responsible for providing telephone support for customers on operation or maintenance of Dell products Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues Responsible for Out of warranty and In warranty solution sales Performs work in accordance to standardized policies and procedures Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Documents problems in the support solution database for diagnostics and solution implementation Ensure proper escalation procedures are followed Responsible for customer satisfaction through effective handling of customer problems Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills Requirements 0 to 1 years of relevant work experience required Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Should be residing within Transport Boundaries Excellent telephone soft skills & thorough telephone functional skills Ability to handle stressful situations Ability to deal professionally with irate customers Preferences Good Knowledge of PC Hardware/Software for desktop & portable systems Any relevant Certification/Technical Qualification Interview Venue Dell International Services, Vipul Tech Square, Sector - 43, Near Sector 42-43 rapid metro station, Gurgaon - 122002 Interview Date  8th to 10th Jan Timings 1200pm to 300pm **Note - Please carry a resume & valid Govt ID proof

Profile Summary

Walk in Date:08th Jan 2020

Walk in Deadline:10th Jan 2020

VenueDell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

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