• Walkin interview in Mumbai - Customer Service Manager | 23770584

ICICI Lombard General Insurance Company Limited

    Walkin Interview

  • 10th Oct 2019 - 16th Oct 2019
  • 12 AM

Job Description

1 Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required Processing each call / mail / chat in accordance with IL standards 2 Provide/take relevant information and update the system/s accordingly Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority Provide the Customer with a clear explanation of the action taken 3 Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency 4 Ability to understand and handle irate customers 5 Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications 6 Ability to achieve stretched targets and able to manage the organization standards 7 Maintain Superior quality service by following organization standards

Profile Summary

Walk in Date:10th Oct 2019

Walk in Deadline:16th Oct 2019

Venue13th Floor, ICICI Lombard GIC Ltd., Vishwaroop IT park, Opposite Vashi Railway Station, Behind Raghuleela Mall, Vashi, Navi Mumbai

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