• Walkin interview in Gurgaon - CSR Executive @ Netscribes Gurgaon | 25603594

Netscribes (India) Private Limited.

    Walkin Interview

  • 08th Jan 2020 - 10th Jan 2020
  • 12 PM

Job Description

Customer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints You will also be asked to process orders, modifications, and escalate complaints across several communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers (web-portals, tools etc) Customer Service Representative Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers -always Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues, as necessary Providing feedback on the efficiency of the customer service process Managing a team of junior customer service representatives Ensure customer satisfaction and provide professional customer support Customer Service Representative Requirements General education degree or equivalent(Graduate and Post Graduate) Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening and handling email replies Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Ability to stay calm when customers are stressed or upset Comfortable using computers Shifts timing - General Shifts & Australian Shifts  Walk in Time - 12 PM to 5 PM

Profile Summary

Walk in Date:08th Jan 2020

Walk in Deadline:10th Jan 2020

VenueNetscribes (India) Private Limited #806 8th Floor Tower B Unitech Cyber Park, Sector 39 Gurgaon 122001 (view on Map)

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