• Walkin interview in Indore - CONDUENT | 8845909

CONDUENT BUSINESS SERVICES INDIA LLP

    Walkin Interview

  • 31st Dec 2018 - 31st Jan 2019
  • 10:00 AM

Job Description

Primary Responsibilities:
Based on US live calls intent, enters caller queries/concerns by inputting alphabetic and numeric information
Develops understanding on trained client applications
Based on intent, should be able to route calls
Willingness to work in 24*7 shifts (mostly night shift).
Good understanding on US accent and process data accurately
Excellent comprehension skills.
Analysis of customer voice clippings/snippets/intents
Operating workflow in areas like payments, complaint, changes and cancellation.
Analyzing customer intents and catering the workflow in smallest possible response times.
Maintaining the client Service level agreement and achieving quality targets with respect to daily audits.
Working on intent analyst desktop tool with process interactions
Logical problem solving skills and ability to multi-task
All other duties as assigned.

Candidate Requirement:
Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE.
Desired Candidate Profile:
Candidate Background:
Entry level job with little or no prior relevant work experience.
Preferred Experience in customer facing role
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Capable of working well under pressure and meeting strict deadlines.
To have a good eye for detail and exceptional level of accuracy
Strong interpersonal, written and oral communication skills including telephone etiquette.

Additional Role Requirements:
Candidates may be administered a Computer Literacy Typing Test.
Candidate will need to be 18 years of age or older
Should be able to clear the icenter Interactions test/lessons
Must be able to pass a Background Check

Candidates may experience the following physical demands:
Sitting
Keyboarding
Viewing computer monitor requiring close vision
Headset use

Profile Summary

Walk in Date:31st Dec 2018

Walk in Deadline:31st Jan 2019

VenueCONDUENT 1st floor, Brilliant Platina, Plot No.8, Scheme No.78, Part-II, Indore, M.P, India - 452 010 No walkins on Sundays or Holidays

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