• Walkin interview in Noida - Capgemini Walkin Interviews for Linux Role | 8961056

Capgemini Technology Services India Limited

    Walkin Interview

  • 11th Jan 2019
  • 11:00 AM
Sorry, this Walkin is no longer open

Job Description

Walk-in Interviews for Linux Role
Qualification : Any Graduate
Experience -1-6yrs
Role - Process Associate/Senior Associate
Skills- Linux Datacenter, Upgrade and Technical support
Knowledge & Key Skills
Technical Skills and Experiences
OS: -Linux servers, preferably Novel SLES
Switches/Routers: Cisco managed switch, Networking and hardware troubleshooting.
Servers: HP, DELL, IBM Driver troubleshooting
Cluster: Basic load balanced Linux cluster.
Storage: SAN, NAS.
Monitoring tools: Nagios, Nimsoft
Knowledge of HL7/DICOM (optional and will be added advantage)
Analyzing and understanding application/Event viewer/Network logs
Experience troubleshooting medical domain application (optional and will be added advantage)
Tools ( Webex/ GotoAssist/ WireShark)

Functional Skills and Experiences:
Experience working in technical support process
Good communication skills (verbal & Written
1.5+ years experience in Application/Technical support
Extensive problem solving and troubleshooting skills
Ability to independently apply production upgrades and support the products and technologies
Experience in providing services to agreed SLAs
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short-notice.

Application/ Technical Support:
Provide first line technical support
Various work related report generations from CRM tool
Talking to clients and computer users to determine the nature of problems
Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
Maintain polite, professional attitude to all clients
Installing and configuring applications, software, systems, networks, printers and scanners
Investigating, diagnosing and solving computer software and hardware faults
Log all calls received on Salesforce accurately, efficiently and completely
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Provide timely updates to clients on existing queries.
Manage and take ownership of the resolution process for all customer related issues
Ensure the provision of consistently reliable and professional service by utilizing in depth technical and product knowledge and diagnostic skills
Develop expertise in the tools/Applications of client products that will lead to shorter resolution times.
Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
Undertake proactive calling to ensure customer satisfaction levels
Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
Achieve individual & team desk targets
Maintain good working relationships with internal departments as well as 3rd party vendors
Demonstration of ownership of problems
Note-: Candidates applied in last 6months need not to apply.
* Please carry the mail print out to the venue
* One copy of their updated resume
* One passport size photograph
* Photo ID proof

Profile Summary

Walk in Date:11th Jan 2019

Walk in Deadline:11th Jan 2019

VenueCapgemini Technology Services India Limited., 2nd Floor, Plot No. 142,E&F Noida Special Economic Zone ,Phase II , Noida-201305,Uttar Pradesh

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