• Walkin interview in Gandhinagar - Business Analyst | 23165306

EGS Contact Center Solutions Private Limited

    Walkin Interview

  • 27th Jul 2019
  • 11 AM

Job Description

We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech What is the client software? The client product is a SaaS (Software as a Service) platform to help companies learn about their customers feedback about their products and services This domain is called CEM (Customer Experience Management) Job Description As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training After that you will work with client project managers and other team members to build and support our product implementations for large companies You will utilize your knowledge of technology to think of creative solutions on the client platform Responsibilities Product Implementation- Work with senior team members to carry out customer implementations and program enhancements Participate in the implementation design, setup, and review processes Identify improvements to our feedback products and processes Utilize Client software knowledge for testing customized software solutions Client Management Build long-standing customer relationships by improving customer feedback programs Provide support to client meetings by leveraging in-depth Client system capabilities Work with client teams in resolving technical/system related inquiries Provide quality assurance support when providing features to clients Provide client support when analyzing large sets of data Qualification Required   Excellent analytical skills (including Microsoft Excel) and attention to detail Strong written, oral communication and presentation skills Bachelors / Masters degree in Computer Application (BSc IT, MSc IT, BCA, MCA, BTech Computer Engineering, BTech Computer Science etc) Knowledge of JavaScript, HTML, CSS, and XML GUI would be an added advantage Selected candidates have to join us from September Initial 3 months would be a probation period during which well not be able to provide any leaves Please let us know if you need any additional information on the same Off campus Drive in Pune 27th July, 1000am to 500 pm Address Bharati Vidyapeeth (Deemed to be University), College of Engineering, Katraj, Pune-Satara Road, Pune , Maharashtra -411043 Required Candidate profileThe RoleAs an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launchPreferred CandidatesExperience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferredSkills Minimum 1 year of experienceExcellent communication skills in EnglishFlexible to work in US, UK & Australian ShiftsKnowledge of HTML, XML, JavaScript, and CSSGUI and International client interaction experience would be an added advantageSalary Bracket 3 LPA to Upto 6 LPAPlease find attached the JD for your referenceMinimum QualificationsExcellent analytical skills (including Microsoft Excel) and attention to detailStrong written, oral communication and presentation skillsProven track record of meeting and exceeding goalsBE/BTech(CS,IT)/BCA/MCA and ME/MTech (CS, IT)Knowledge of JavaScript, HTML, and XML is a must GUI would be an added advantageMinimum 1 year of experience would be requiredPreferred QualificationsExperience in management consulting, IT consulting, market research, and/or enterprise software preferredDemonstrated interest in technologyExperience with client management either in college or at work to facilitate team work in remote settingPerks and Benefits As per Industry Standards

Profile Summary

Walk in Date:27th Jul 2019

Walk in Deadline:27th Jul 2019

VenueOff campus Drive in Vadodara - 20th July, 11:00am to 5:00 pm. Address: Etech Global Services, LLCBlock-3, Keval Corporate Park, Opp. GEB Office, Beside Prakruti Resort, Chhani Road, Vadodara - 391740

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