|
|
Walkin Interview
Sorry, this Walkin is no longer open
|
---|---|---|
|
Build a rewarding career with "World's most Valuable Brand"! Call now +91 97799-24404
Customer service professionals--are you interested in taking your next career step with an BPO industry leader?
We have just the opportunity for you!
Â
We are looking for personable and reliable individuals to serve as :-
Customer Service Representatives
Team Leaders
Quality Analysts
Trainers
MIS/WFM Executives
Managers
Fresher's & experienced candidates both can apply
Â
We'd love to meet, someone with:-
Â
Used to working in a high volume, fast paced, ever changing environment
Self-motivated, flexible and able to adapt to changing circumstances
Strong customer focus and willingness to promote service excellence within the team
Ability to recognise when an issue is escalating and act on this in an appropriate way
Excellent written and verbal communication skills with the ability to communicate well with other staff at all levels
Constructive approach to giving feedback and ideas to improve the customer experience
Performance training & and quality management experience
Â
What's in it for you:-
Generous pay and perks matching
Amazing offices and great culture
Work in a fun environment ...
Â
As the main Customer Care Advisor you will:-
Work closely with other teams within the business to build on the Customers Experience.
Answering Customer queries by email & phone
Be comfortable with computers & softwares
Using your judgement to make real time decisions and changes that are in line with the business objectives and priorities
Ensuring customers queries are answered with the aim of a first time resolution and are responded to within our agreed response time ensuring the best Customer Care experience is given
Dealing with customer issues
To achieve KPI's whilst maintaining excellent quality
Work with our Implementation Team to support testing new and existing Customer Care processes
Review and understand key Customer Care reports and be able to feedback key messages
Â
Signature:
Best Regards,
Sourabh Bakshi
Connecting The Dots
+91 97799-24404
http://connectingthedot.in
sourabh@connectingthedot.in
Â
Walk in Date:01st Dec 2018
Walk in Deadline:31st Dec 2018
VenueConnecting The Dots rn46 D SBP Homes Ext 2 rnSector 126 rnGreater Mohali
Industry:BPO/ITES
Salary:200000.00 - 500000.00
Function: ITES / BPO / KPO / Customer Service / Operations
Jobs are always one click away with Wisdom Jobs browser Extension
Gain access to thousands of jobs with the click of a button,all in one tab
+ Add to Chrome