Walkin interview in Chandigarh - BPO Job: Call 97799-24404 :Connecting The Dots: Customer Support for Worlds most Valuable Brands | 8614801

Job Description

Build a rewarding career with "World's most Valuable Brand"! Call now +91 97799-24404

Customer service professionals--are you interested in taking your next career step with an BPO industry leader?

We have just the opportunity for you!

We are looking for personable and reliable individuals to serve as :-

Customer Service Representatives

Team Leaders

Quality Analysts

Trainers

MIS/WFM Executives

Managers
Fresher's & experienced candidates both can apply

We'd love to meet, someone with:-

Used to working in a high volume, fast paced, ever changing environment

Self-motivated, flexible and able to adapt to changing circumstances

Strong customer focus and willingness to promote service excellence within the team

Ability to recognise when an issue is escalating and act on this in an appropriate way

Excellent written and verbal communication skills with the ability to communicate well with other staff at all levels

Constructive approach to giving feedback and ideas to improve the customer experience
Performance training & and quality management experience

What's in it for you:-

Generous pay and perks matching

Amazing offices and great culture

Work in a fun environment ...

As the main Customer Care Advisor you will:-

Work closely with other teams within the business to build on the Customers Experience.

Answering Customer queries by email & phone

Be comfortable with computers & softwares

Using your judgement to make real time decisions and changes that are in line with the business objectives and priorities

Ensuring customers queries are answered with the aim of a first time resolution and are responded to within our agreed response time ensuring the best Customer Care experience is given

Dealing with customer issues

To achieve KPI's whilst maintaining excellent quality

Work with our Implementation Team to support testing new and existing Customer Care processes

Review and understand key Customer Care reports and be able to feedback key messages

Signature:

Best Regards,

Sourabh Bakshi

Connecting The Dots

+91 97799-24404

http://connectingthedot.in

sourabh@connectingthedot.in