• Walkin interview in Bangalore - Accounts Receivable-process Lead/team Lead | 25615508

Capgemini Technology Services India Limited

    Walkin Interview

  • 10th Jan 2020
  • 11 AM

Job Description

Skill O2C-Accounts Receivable-Cash Application/Collections and Dispute Management Designation Process Lead/ Team Lead Experience 6 Years-9 Years Shifts US Shifts Mandate Education Any Commerce Graduate Walk-in Date 10th Jan 2020 Time 11 AM-1 PM Venue Capgemini Technology Services India Ltd Brigade Metropolis, Summit Tower A, 73/1 Garudacharpalya, Mahadevpura Post, Whitefield Main Road, Bangalore-560048 Contact Person Munmun Ghosh Job Description Process Lead Collections &Dispute Management Sr Dispute Analyst analyses the ledger of deductions and dispute Researches and codes complex deductions and disputes Performs research and collects the findings to help resolving the case using based on experience and client business knowledge Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process As a member of the team, participates in meeting service levels, key measurement targets of the team, delivers a high quality and cost effective service and oversees the process (or part of process) and customer service decisions Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process General Responsibilities / Accountabilities Researches client specific disputes and deductions for validity Raises credits for valid queries Reviews and approves credits raised by team members If deduction is invalid, provides proof to support collection efforts Reviews account reconciliations Reviews problem accounts, suggests solutions and re-routes or escalates based on own judgment Conducts process redesign to ensure improvement within client context Manages control and compliance agenda in the client context within the given area of expertise Job Description Team Lead Collections &Dispute Management The Disputes Process Expert/Team lead ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements Responsible for leading, motivating and assigning work a small team Aims at improving process and motivating staff to do the same Responsible for following control procedures and maintaining operational procedures General Responsibilities / Accountabilities Manages a team of Dispute and Deductions Specialists Handles complex client specific queries, issues or escalations within the client context Drives process redesign to ensure improvement within client context Assesses GPM applicability and matches this to client requirements Operates at the level of Subject Matter Expert for the client specific application of the client processes Drives Value back to client utilizing his process expertise Assesses the control framework within the client processes context Researches individual customer deductions and disputes for validity Acts as first escalation point for contested disputes and deductions Escalates problem deductions and disputes to the client in accordance with the escalation policy Prepares recommendations with regards to actions Reviews query developments and trends at various customer levels providing root cause analysis of anomalies and recommend solutions Job Description Team Lead Cash Applications Monitors the overall team performance efficiency and quality Responsible for work balancing within the team and individuals performance monitoring Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point Initiates process optimization and standardization activities Assures knowledge sharing within the team Responsible to keep the process documentation up to date and initiates any required updates Proactively monitors and seeks for improving team and process KPIs Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements Responsible for leading, motivating and assigning work a small team Aims at improving process and motivating staff to do the same Responsible for following control procedures and maintaining operational procedures General Responsibilities / Accountabilities Manages a team of Cash Application Clerks Is able to handle complex client specific queries, issues or escalations within the client context Drives process redesign to ensure improvement within client context Assesses GPM applicability and matches these to client requirements Operate at the level of Subject Matter Expert for the client specific application of the client processes Drives Value back to client utilizing process expertise Assess the control framework within the client processes context Ensures correct and timely cash is applied accurately and timely Ensures clearing and reconciliations is performed in a correct and timely manner Ensure cash collection targets are met Escalates potential and significant cash forecast deviations to the Clie nt

Profile Summary

Walk in Date:10th Jan 2020

Walk in Deadline:10th Jan 2020

VenueCapgemini Technology Services India Ltd Brigade Metropolis, Summit Tower A, 73/1 Garudacharpalya, Mahadevpura Post, Whitefield Main Road, Bangalore-560048

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