• WFM Analyst Jobs in Gurgaon,India

  • Rackspace
  • Save Job
  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

We are hiring Workforce Analyst (WFM) for our Gurgaon location- DLF Cybercity JOB TITLE Workforce Business Analyst, Workforce Optimization (WFM) Experience level 2-4 yrs  PRIMARY RESPONSIBILITY  Performs basic to intermediate data analysis in support of Workforce Optimization and makes initial recommendations Supports business requirements and aids in identifying new business processes and systems that meet these requirements Supports Workforce Optimization priorities right people, right time/place, with the right skills Provide creative and proactive analytics to support business initiatives and strategies Interpret and forecast data to achieve the business values and support the alignment to the defined strategic objectives of the organization Work collaboratively with a diverse team to create and manage cross-organizational and integrated workforce strategies  Supports ad hoc information requests, validation and associated interpretation  Provides technical and analytical support of systems and data Utilizes system reporting tools to analyze current business processes to support continuous process improvements KNOWLEDGE/SKILLS/ABILITY  Excellent analytical, communication, and customer service skills Strong analytical and quantitative skill set, including intermediate Excel skills  Strong communication and presentation skills - both written and verbal  Proven ability to work effectively as part of a team and at all levels in an organization  Aptitude for applying and supporting technology and business systems Demonstrates attention to detail when compiling and reporting information  Demonstrates a commitment to consistently providing the business a quality experience; performs necessary duties to fulfill business service level expectations or agreements  Responds to routine or standard requests from internal and/or external customers in a timely and efficient manner  Understands relationships between work processes and the business  Completes tasks, achieves results and honors commitments, demonstrating a persistent and appropriate bias for action JOB COMPLEXITY  Operate with no instruction for daily activates Regularly field complex workflow process and business-related questions Regularly respond to requests for reporting and data used to make staffing and efficiency decisions EXPERIENCE/EDUCATION  Proven experience handling multiple tasks, prioritizing work and presenting deliverables on aggressive timelines Demonstrated exemplary written and verbal communication skills, as well as presentation capabilities that span large and small audiences Proficiency with Microsoft Standard desktop applications including Word, Excel, PowerPoint, Visio, Project, and Outlook Working knowledge of Verint, IEX, Aspect, Calabrio, or other scheduling software If interested, pls share your resume to geetanegirackspacecom along with below details 1) CTC 2) Expectation 3) Notice Regards Geeta

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software / Software Services
Functional Area : Analytics & Business Intelligence
Role : Business Analyst
Salary : 200000-400000 P/A
Deadline : 04th Nov 2019

Key Skills:

Desired Candidate Profile:

Please refer to the Job description above

Company Profile:

Rackspace Inc. is an American managed cloud computing company based in Windcrest, Texas, a suburb of San Antonio.

Rackspace is not only a cloud company but also recognized as a Leader in Public Cloud Infrastructure Professional and Managed Services, Worldwide.

Were a Leader in the Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide 2019 and a number #1 MANAGED CLOUD PROVIDER.

As a Leader in Professional and Managed Services for public cloud infrastructure, here at Rackspace we deliver unbiased guidance on best-fit cloud solutions to organizations around the globe.
We go beyond simple migration assistance and infrastructure management with multi-cloud managed services, professional services and managed application services to enable true digital transformation.

We also has offices in Australia, the United Kingdom, Switzerland, the Netherlands, Germany, Singapore, Mexico and Hong Kong.
Rackspace has data centers operating in: Texas, Chicago, Virginia, the United Kingdom, Germany, Australia and Hong Kong.

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