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  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Job Description for Voice, Accent & Soft Skill Trainer


Conduct New Joiners and On Floor Bridge Training/Refreshers

Create modules and presentations on soft skills

Monitor calls on Communication & Soft Skills Parameters

Provide Coaching & Feedback to enhance agent performance

Analyze Audit data, Compliance, Communication & Process related data Prepare & Implement action plans

Analyze the Coaching / Training needs of the agents & support them in delivery

Participate in calibrations to ensure consistent scoring & feedback delivery approach

Keep the agents updated on latest updates & improvement initiatives

Conduct Compliance, Communication & Process Awareness sessions for new hires

Support floor Training Initiatives Resolution & Communication etc

Develop Action plans and report out the improvement process in business reviews

Plan & run campaigns to drive Awareness/Improvements in Communication & Soft Skills

Rotational Shifts & Offs, 5 days working

Job Location - Faridabad

No cabs 

Sal date 7th to 10th 

Shift Timings – 430 AM – 130 PM

Interested candidate can call me/whatsapp me 8368904214




Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Any Process - International BPO Type
Salary : Not Mentioned
Deadline : 01st Dec 2019

Key Skills:

Company Profile:

Not Mentioned

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