• Third-Party Performance Manager Jobs in United States Of America

  • Morgan Stanley Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Job Level Vice President


Morgan Stanley is a global financial services firm that conducts its business through three principal business segmentsInstitutional Securities, Wealth Management, and Asset Management Wealth Management provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit & lending, deposits & cash management, annuities, insurance, retirement and trust services

Morgan Stanley Private Bank, National Association (MSPBNA) offers banking and credit products and services, including securities-based lending, mortgage loans and home equity lines of credit primarily to Morgan Stanley Wealth Managements high net worth clients

The Third-Party Performance Manager is a Vice President role with the Private Banking Group (PBG) Home Loans Vendor Management team and is responsible for working with and overseeing a team of third-party Vendor Managers who oversee outsourced relationships designated to performing services for mortgage originations This role will also provide business controls for individual providers

Primary Responsibilities

Ensuring SLAs are consistently met or exceeded in accordance with outsourced contractual requirements
Collecting and performing due diligence reviews on third-party organizations to ensure compliance with corporate and regulatory requirements
Working with internal stakeholders to ensure control groups reviews are completed for onboarding of third parties
Partnering with IT and Accounts Payable teams to add approved third-party relationships to AP invoicing process
Producing and delivering reports to senior management to track productivity, quality and efficiency of third-party outsourced relationship
Reporting on Key Performance Indicators and metrics to ensure third-party is achieving key business objectives
Producing and delivering performance scorecards for outsourced processes
Managing the Corrective Action Process to ensure remediated actions are appropriately tracked and completed
Performing third-party audits of outsourced processes to ensure regulatory and business requirements are being met
Ensuring third-party is providing best in class customer service to Morgan Stanley clients and customers
Providing ad hoc reporting and performance metrics to stakeholders including the Home Loans originations team
Ensuring outsourced originations processes being performed by third-party are in compliance and accordance to state and federal laws (TRID, RESPA, TILA, ECOA, etc)
Reporting to CAO of Home Loans



7-10 years of mortgage originations experience
3-5 years in third-party vendor/relationship management experience
Experience in onboarding and performing of due diligence reviews and accounts payable a plus
Experience in third-party compliance and/or third-party risk a plus
Proven track record of successfully managing third-party outsourced relationships
Travel may be required on an as needed basis


Ability to effectively manage a third-party outsourced relationship
Ability to manage processes and/or projects without supervision
Deep knowledge of the mortgage originations industry and associated processes
A firm understanding of industry standard regulatory requirements
Ability to manage critical projects and/or process improvements
Ability to analyze complex issues and ensuring deliverables are met
Strong communication and interpersonal skills
Ability to manage time, prioritize and plan accordingly
Ability to manage key relationships with internal/external stakeholders
Proactively manage third-party process escalations as needed to ensure a timely resolution
Ability to negotiate and influence clients on key deliverables and timelines
Outstanding written, verbal, and analytical skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : Not Mentioned
Deadline : 24th Nov 2019

Key Skills:

Company Profile:


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