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Job Description:

Territory Service Manager-Hyderabad - IND25555

Description

TSM-DTH -Assistant Manager-Hyderabad

Purpose of the Job

Taking care of Airtel DTH services

Setup a strong network of new SSD in the expanding market and monitoring the performance to ensure timely and excellent service delivery

Ensure prompt response to customers call & resolution of issues within TAT

Conducting training sessions for the engineers to update their skill levels

Monthly Stock reconciliation and Inventory control at SSD point

Drive initiatives to retain churn cases by solving their issues and giving them suitable offer

Effectively handle STB recovery from suspended and churn customers

Transfer of defective STB to the repair center and collection the repaired one from them

Meeting with retailers to retain Airtel customer with their clients

Live audit with engineer for Installation & Demo

KYC Audit of suspended customers

Maintain the hygiene factor call closed after the confirmation from customer

100 PERCENT call allocation through system and within 30 min of registration

Monthly FL and retailers meeting

Key Deliverables

Drive customer service priorities

Ensure compliance to policy and processes by the Installation Engineers, meeting customer SLAs

Manage the team responsible for installing, servicing and repairing structures and major components; guiding them on correct installation processes

Manage the customer base for assigned geography

Ensure closure of Service Request loops & intervene and handle complaints in case of escalations

Escalating issues to Area Service Manager, if not resolved at territory level

Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives

Plan field visits to gather & analyze competitor data on quality of services provided

Manage and create partners for customer life-cycle management; drive retailer satisfaction

Managing the relationship with service franchisees in the assigned territory

Ensure adequate inventory availability in the market

Ensure maintenance of adequate inventory level of installation equipments for contingencies

Qualification & Key skills/ competencies

Must be a full time graduate, preferably MBA/PGDBM-Tier III campus/ Engineering Graduate (BE/ B Tech)

Executive/ Senior Executive 2-5 years work experience

Product knowledge

Enterprising and entrepreneurial

Analytical and problems Solving

Leadership qualities

Networking and inter-personal skills

About Airtel Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers In India, the companys product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce Bharti Airtel had over 324 million customers across its operations at the end of March 2015 To know more please visit, wwwairtelcom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : 200000-400000 P/A
Deadline : 26th Oct 2019

Key Skills:

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