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  • 8 - 11 Years
  • Posted : above 1 month

Job Description:

Technical Support Engineer - SP Skills ( XE and XR)

Location

Bangalore, Karnataka, India

Area of Interest

Customer Experience

Job Type

Professional

Technology Interest

Networking

Job Id

1258428

New

What Youll Do Customer problem resolution Active participation in trouble shooting and fixing issues reported by customer
Talent development IC digitization, content creation videos, articles
Engineering Engagement Building positive relationship with Engineering for ongoing product issues

Who Youll Work with CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is measured through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores

High Value Technical Services help customers deploy and operate their networks effectively while delivering the best possible customer experiences The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers Work hard, play harder is the motto of the team

Who You Are Skills/Competencies

8 years IP Networking experience and knowledge on Networking industry, products, and protocols
At least 5 years experience with Cisco Routing products such as 7600, GSR, ISR, ASR9k, CRS, Nexus 7k
Experience working on Internet Service provider infrastructure
Experience and in-depth knowledge of Industry standard Routing protocols (BGP, OSPF), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS
Advanced Routing protocols troubleshooting expertise is mandatory
Customer-centric with excellent skills in providing an unforgettable customer experience in each transaction
Has worked on Hands on in resolving customer complex to highly complex network issues
Excellent written and verbal skills

Desired Skills Strong documentation skills for case management, knowledge collection, defect management and training
Very strong analytical skill
Deep understanding of TCP/IPIP knowledge is critical as it is the foundation for most Cisco Routing technologies
Working knowledge of handling network down situationsthis role will be handling S1/S2 Service Requests with limited supervision
Ability to drive recreates remotelymany issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
CCIE in Routing Switching / Service Provider
Python coding skills is desirable

Why Cisco At Cisco, each person brings their different talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

#WeAreCisco

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : 500000-1000000 P/A
Deadline : 22nd Oct 2019

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