• Technical Solutions Cons I Jobs in Bangalore,India

  • DXC Technologies
  • Save Job
  • 0 - 1 Years
  • Posted : above 1 month

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end users problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

Education and Experience Required

High School completion of post- primary level education prior to University study Typically certified by diploma (ie, HS diploma, A levels (UK), Baccalaureate (France), etc)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable

Knowledge and Skills

Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience E-support experience

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : 200000-400000 P/A
Deadline : 27th Oct 2019

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