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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Technical Consulting Engineer - RP Skills

Location

Bangalore, Karnataka, India

Area of Interest

Customer Experience

Job Type

Professional

Technology Interest

Networking

Job Id

1262579

New

What Youll Do The Routing Protocols team seeks an Engineer in Routing Protocols technology to join some of the industrys brightest minds in developing and deploying todays most advanced Internet technologies

In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain RP (Routing Protocols) Customer Support Engineer position has the following responsibilities

Provide phone/email/fax consultation to independently debug complex product problems
Provide systems/product training
Focal point for large account network problem resolution
Acts as a technical authority
Provides support on a worldwide basis
Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions
Typically be responsible for resolving moderately and complex technical problems, depending on the customers need
You will simulate technical problems in lab environment
You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database
You will provide internal and/or external technical presentations (cross-training)
You will raise some specific problems to the responsible Business Units for product enhancement
You will work closely with colleagues to achieve common goals
The engineer will strive to technical perfection and expertise
You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge

Who Youll Work with CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is measured through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores

Technical Services help customers deploy and operate their networks effectively while delivering the best possible customer experiences The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers Work hard, play harder is the motto of the team

Who You Are Working knowledge of Networking industry, products and protocols
Minimum 2-5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering different routing protocols
Should have some level of system knowledge and knows how to solve problems routing issues, IGP (RIP, EIGRP, OSPF, ISIS) and Multicast(L2/L3 MPLS VPN) issues
Strong analytical and troubleshooting skills
Ability to handle critical customer issues/problems
Able to resolve problems and deliver known solutions with a high level of customer satisfaction
Ability to resolve root cause and resolution for previously unknown problems
Exercises judgment within defined procedures to resolve appropriate action
Interacts across TAC teams and development teams at peer level
Ability to work effectively with and provide guidance to other members of the work group
Promotes and solicits ideas within project team(s)
Receives minimal supervision
Receives no instruction on routine work and general instruction on new assignments
Ability to analyze, use and configure small to medium networks
Typically works with lower level CSEs, VARs, OEMs end-users internal engineering departments
Performs well in disruptive environments where priorities can change in response to customer demand(essential)
Capacity and passion to the customers Good customer engagement (essential)
Works on problems of diverse scope where analysis requires evaluation of identifiable factors

Why Cisco At Cisco, each person brings their different talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

#WeAreCisco

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : 200000-400000 P/A
Deadline : 04th Nov 2019

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