• Team Leader Jobs in Chennai,India

  • All Area Access Solutions
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  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

To ensure individual agents are performing against targets reviewing their performance and coachingtraining them to do so

Responsible for keeping their agents informed of what is happening in the centre and anything that may impact on the agents

Work along with peers and supervisors and Quality team to meet the KPIs

Develop aligned team members by creating learning opportunities

Attend client concalls and calibration sessions

Provide feedback to team members based on observations made by the client spocs and quality audits

Monitor and drive teams to ensure all KRAs are achieved

should take care of project deliverables with quality to client as per client agreement

Good in verbal and written communication

Should have exposure to work for UK client

Should be good in people management

Should be good in client management

Good in MSOffice Excel Word PPT Pivot

Profile Summary:

Employment Type : Full Time
Industry : ITES, BPO
Functional Area : Customer Service/ Call Centre/ BPO
Salary : 200000-400000 P/A
Deadline : 23rd Sep 2019

Key Skills:

Company Profile:

All Area Access Solutions UK Based Out bond Voice Process

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