• SVP , CBG- COO , Consumer Banking Group Jobs in Mumbai,India

  • DBS Bank Ltd
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

SVP, CBG- COO, Consumer Banking Group - ( 180003AY )

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business they were made just right for you


Manage and develop the Consumer Banking COO Office while developing operational activities and supporting the Banks strategic objectives

Responsible for Business Operations, including formulating and implementing the business operations strategy and policies, developing new operational procedures and systems, and enhancing existing processes to achieve optimal efficiency

Ensure good coordination with regional office and local implementation of Regional CBG strategies / initiatives

Recruit and retain talents to strengthen the leadership bench strength and succession planning

Ensure that the business complies with internal policies, ethical standards and regulatory requirements

Setting up and sharpening of frauds & information security management framework and processes

To develop an effective program through on-going process improvement to increase productivity and service level to both internal and external clients

Drive a risk culture in CBG Develop and implement a robust risk framework consistent with the Groups framework and regulatory requirements especially AML/KYC; continuously identifying means of making compliance more effective & efficient

Establish and review policies, procedures and risk controls for continued fit of overall risk profile with business goals and strategies

Implement and facilitate risk metrics and reports, including losses and incidents, key risk exposure, control self-assessment and early warning signals

Anticipate changes likely to impact any aspect of back-office operations and ensure consistent standards, processes and controls

Liaise with senior management in front and back office to ensure business needs are met in a timely and accurate fashion

In consultation with Group Compliance, provide direction and management of the governance and control function

To work closely and proactively with business partners such as IT, Operations, Compliance etc to ensure total client solutions and top quality delivery of clients services

To lead process changes related to customer complaints for identifying areas of improvement

Re-engineer processes for a higher level operating efficiency and improved client satisfaction level

To assist Head CBG in overall expense management control and to improve income/expense ratio and drive strategic cost management initiatives for the business

To monitor adequacy of training programs to front-line and other support units on new and revised policies & procedural changes to achieve an effective and seamless roll-out


Excellent interpersonal & communication skills

Strong leadership and management capabilities

Is a visible leader who inspires team to develop and excel

Ability to think strategically, analytically and across many dimensions

Anticipates potential business / technical problems and actively performs conflict resolution and negotiation to implement innovative and effective solutions

Good banking, financial, compliance, control & regulatory knowledge

Good understanding of after sales service delivery, service feedback channeling, and problem resolution

Working knowledge of risk management, including market, credit, operational, legal, regulatory, and compliance aspects and internal controls

Detailed Description of Responsibilities

Controls, Regulatory Compliance & Governance

Strengthening controls & governance framework and ensuring compliance to regulatory and internal guidelines

a Building trust and then creating controls ownership & awareness and encouraging recognition of control gaps

b Representation in bank committees and streamlining CBG forums to facilitate efficient decisioning and maintaining senior management awareness on critical items & developments

c Involvement in design stage of new initiatives to achieve control & compliance objectives avoiding rework, proposing practical & risk-weighted approach towards gaps identified

d Guiding business teams through governance requirements and multiple stakeholders/guidelines

e Constant monitoring to stay compliant to internal & external reporting requirements, providing info in a timely and correct manner

f Interfacing for audits, collaborating with business teams to address info requirements & debating observations

g As a controls & regulatory requirements gatekeeper, regularly reviewing existing setup to identify evolving requirements

h Constructive partnering with Audit, RMG & other teams to channelize their efforts into areas critical to CBG

i Following a structured framework for tracking regulatory asks that need to be met

j Holding need based staff awareness & training programs for reinforcement/new areas

Process Adherence

Acting as the first line of defense for business to introduce smart & efficient solutions for ensuring process adherence in sales and service processes

1 Marrying the big picture with tactical steps taken for continuously identifying areas and metrics to monitor on various aspects of business operations

2 Creating sharp dashboards & measures to pointedly reflect state of affairs & improvement areas

3 Efficiently utilizing in-house teams & external agencies to measure what we expect through intelligently structured reviews & report cards

4 Expanding the scope of process adherence checks, being agile in identifying thematic areas of reviews while staying conscious of cost & time implications

5 Creating the right infrastructure for CBG teams to access knowledge & information they should stay aware of, maintained in a structured & easy to access/use manner

6 Regularly engaging with teams reviewed, to ensure observations on areas of improvement are duly

a communicated and tracked for sustained improved performance

7 Aligning local dashboards & process check exercises to group guidelines thereby making most efficient use of efforts and avoiding duplication or rework

8 Identifying & implementing tech & data based solutions for decision support to not only highlight past gaps but also predictive in nature

Frauds & AML Management

Institutionalizing a frauds risk management unit, with the objective of identifying, managing & minimizing gaps in controls and resultant issues if any

a Thinking outside-in, and staying abreast of industry developments, trends & precursors in both digital & manual means of committing frauds

b Continuous engagement with external partners and industry/pertinent forums to enable ideation & inspiration for focus areas internally

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : 200000-400000 P/A
Deadline : 23rd Nov 2019

Key Skills:

Company Profile:


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