• Speech Analyst / Interaction Analytics Analyst / Quality Analyst Jobs in Gurgaon,India

  • AJ Consulting
  • Save Job
  • 2 - 7 Years
  • Posted : above 1 month

Job Description:

Speech Analyst / Interaction Analytics Analyst / Quality Analyst ( Gurgaon ) The ideal candidate will possess strong analytical skills, root-cause analysis and attention to detail Day-to-day responsibilities include requirements gathering, documenting, and identifying of words and phrases for the creation of categories and scores that are used to drive business value utilizing the speech analytics solution Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives Package, deliver, and at times present key findings and briefings Collaborate & communicate effectively with business sponsors, executives and stakeholders Ability to build and maintain strong client relationships Contribute to business value knowledge base and accurate support hand-offs Utilize best practice speech analytics methodologies Individual must be a confident team player who can work well with others, mentor new team members and provide (and receive) constructive feedback Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must Strong analytical and problem-solving skills The ideal candidate will thrive on change and possess an inquisitive mind Excellent communication skills and a positive attitude are required PREFERRED QUALIFICATIONS Speech, Business, and/or Data Analytics background desired (3+ years) Degree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired; or equivalent experience Experience in preparing and presenting written project status reports and executive briefings Experience in speech analytics/speech recognition Experience with CallMiner Eureka, Nexidia, Verint, Mattersight, NICE or other Interaction Analytics platforms preferred Fluent in English required; written and spoken An interest in languages, writing and/or reading is a plus Work Experience Required 2-8 yrs Job Location(s) Gurugram

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization
Industry : BPO / Call Centre / ITES
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role : Quality Assurance/Quality Control Manager
Salary : 200000-400000 P/A
Deadline : 03rd Nov 2019

Key Skills:

Desired Candidate Profile:

Qualification GraduationWork Experience Required 2-8 yrsJob Location(s) Gurugram

Company Profile:

Leading Client

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