• Solutions Analyst Jobs in Noida,India

  • Risk Management Solutions, Inc.
  • Noida, Greater Noida, Uttar Pradesh
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Solutions Analyst Technical Support Noida, India Solution Analyst - India Knowledge Center The RMS Global Knowledge Center team is a global support and operations team with a mission to provide value added solutions to all types and levels of complexity of client inquiries in a timely and comprehensive manner We are not a typical Call Center or Help Desk group; instead, our work enables our clients to efficiently and effectively utilize RMS products in their workflows by providing service excellence while acting as the face of RMS to most of our clients What type of individual are we looking for Someone who enjoys rolling up their sleeves and problem solving to develop solutions to interesting and challenging client support inquiries Someone who enjoys collaborating and sharing ideas with colleagues as part of a highly cross-functional and dynamic team that makes everyone stronger in an environment that enables continued personal growth Someone who wants to apply their technical background to support diverse client environments and configurations while troubleshooting technical issues and supporting launches of new products and features Someone who wants to interact daily & directly with clients in order to cultivate relationships and ensure we address all our clients needs by fully understanding the nature of their inquiry and providing high value and comprehensive solutions A little about us We are a fun and dedicated group who likes to work smart, so we can enjoy a good work-life balance We come from all different backgrounds (education, geography, previous work experience,etc) and use this to our advantage We think that our differences make us a great team If you enjoy a challenge and are looking to constantly develop yourself in an exciting and dynamic business, then this role is for you Skills/Experience (desirable) Excellent Troubleshooting skills Excellent written and verbal communication skills (Non-negotiable) Administrative experience on Access, SQL Server 2008, 2012 and 2014 or other 3rdparty data analytics applications Ability to interpret complex data models 1-3 years experience in IT Systems support (problem solving) Understanding of ITIL Preferred Qualifications - BS or MS degree in Management Information Systems (MIS), BTech/ MTech in computer Science or Information technology or ECE Working towards Microsoft Technical Associate (MTA), Microsoft Certified Solution Associate (MSCA) or Microsoft Certified Solution Expert (MCSE) or Microsoft Certified Professional (MCP) Experience with programming, databases, APIs Good knowledge of hardware, software and networking skills Knowledge and usage of virtualization and cloud technologies are an advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 17th Nov 2019

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