• Senior Manager , Branch Ops Control , Planning , Proximity Management Jobs in China

  • Standard Chartered Bank Ltd
  • China

Job Description:

Define, analyses and revamp key business processes and procedures in line with customer and frontline feedback
Design new processes to support the launch of new products/services
Design customer-centered processes that aims to enable an excellent customer experience in various end-to-end processes
Improve current processes using Operational Excellence methodology and tools across all products / functions within the Value Streams and drive continuous improvement discipline through standard work
Assist various channels in resolution of specific business or procedural issues across departments
Liaise with various departments to ensure that processes are integrated across the business and adopted correctly Prepare and train functional work groups to ensure that they are competent with the business process flows, placing focus on quality customer service, control and cost containment
Set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results
Build the culture and capability to support continuous process improvement within the business

Operations & Control

Drive initiatives to improve processes through optimization, simplification and automation And, through CST/Spot check/audit finding study at central level periodically, find opportunity for process revamp in term of better risk control or operations efficiency by working with front-line service manager or leaders and drive it happen
Lead and support on behalf of branch service from central level for all kinds of product/business initiatives and change requests from regulator/group/country in coordinating with project manager and other concerned parties to take ownership for driving the result, which include below key responsibilities Conduct feasibility study and brainstorm on initiatives
Compile User Requirements
Project plan and resource planning
Project monitoring and quality control
System & workflow integration

Vendor evaluation, logistics and other related arrangement Functional Specification Review
Conduct User Acceptance Testing
Organize pilot test or implementation approach
Conduct Post implementation review

Give full support to front-line service team for internal audits, regulatory on-site or offsite inspections and regular or ad hot self-assessment, retrieving documents/information required, preparing management reports, tracking audit issues, CST findings and ensure management actions are completed within due date
Lead end to end management of proximity service at central level including vendor mgt, settlement, group and country KPI/project deliverables, DOI update to meet group GPS/country standard if any
Support LM in HC optimizations and people development by taking below key responsibilities Integrate frontline service resources by developing and implementing Branch Operations & Services Capacity Model for standardization, optimization and productivity improvement
Maintain staff headcount list by branch/city/region on regular basis
Monitor job rotation policy implementation on branch service staff and complete relevant MIS reports to fulfill regulatory requirements
Monitor and analyze the transaction volume vs branch operations & service capacity to achieve HC optimization targets
Design scorecards for line managers to manage performance, ensuring targets are achieved for key Branch Operations & Service related metrics (eg Productivity, Service KPs, Operations Loss, Audit reviews, etc)
Drive initiatives to improve service productivity to achieve cost optimization objective
By working with LA team in developing service staff training program to support branch operations & services to upgrade frontline capabilities and staff engagement

Support LM and team in achieving Anti Money Laundering Prevention Accountable for implementing and complying with AML requirements when performing duties
Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances

People management (where applicable)

Develop strong leadership and lead by example and able to engage staff through effective communications
Support team mate to keep up-to-date knowledge and risk mindset as well as to maintain up a good talent pool by providing tailor made people development plan for next level moving up

Selection Criteria

A university degree with 5 year or above related for both retail and corporation operations experiences for normal member and 8 years or above for team leader
Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services;
In-depth knowledge of operational risk management and reputational risk management;
Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations;
Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
Good command of both spoken and written Mandarin and English
Considerable experience in running projects (with PMP/Agile or other relevant certification preferably)
Ability to conduct stakeholders meeting, workshop, gathering of user requirements for system development & enhancements, perform UAT etc;

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 30th Dec 2019

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