• Senior Consultant - Professional Services Jobs in Pune,India

  • FIS Global
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

GENERAL DUTIES & RESPONSIBILITIES
Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs
Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team
Creates data maps and transaction workflow documents showing exactly how every field of information will be converted Data mapping forms the technical specification for the conversion and, in some cases, may generate code Shares data maps with programmers, clients and others as appropriate to ensure successful conversion Refines mapping through validation
As part of the conversion process, tests customized software against customer specific needs sharing reports and application specific data with customers that reflect how conversion data will be processed Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements Obtains formal customer acceptance of results
Examines client processes, forms and reports, determines operational needs and documents what software will do and all related processes, forms, reports, etc to be used after conversion is complete
May develop new procedures with client to ensure FIS software is used appropriately
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports Validation may include completion of prior system to FIS balancing
Coordinates and conducts readiness review This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion
Customizes FIS software through the use of authoring tools to meet individual customer needs modifies screens and data fields, creates new forms, screens, product sets, tables, etc
Throughout project, provides expertise to answer questions and guide clients in the use of the system
Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures
Acts as an on-site resource during conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during conversion week Reviews the conversion results (reports, balancing of systems, balancing system conversion to associated General Ledger accounts, errors with the customer and obtains client sign-off Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes and balancing adjustments
Other related duties assigned as needed

EDUCATION REQUIREMENTS
Bachelors degree in business or related field or the equivalent combination of education, training, or work experience

GENERAL KNOWLEDGE, SKILLS & ABILITIES
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business
Ability to understand, apply and explain concepts
Ability to handle project commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Requires human relations, negotiation and documentation skills
Requires high attention to detail
Positions involving data mapping require strong analytical and technical skills
Ability to translate client requirements to technical specifications and communicate to technical staff
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability

FIS JOB LEVEL DESCRIPTION
Developing level professional role requiring high skill with extensive proficiency Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted Wide latitude for independent judgment and is expected to provide guidance and cross-training to others Effectively communicates with all levels of technical and non-technical personnel Ability to negotiate complex processes and issues with others Exhibits a detailed knowledge of specific applications and has profited from individual projects and various learning experiences to build up an ever-growing knowledge base of the system Provides new and innovative alternative solutions to system challenges and brainstorms alternatives to a given problem Contributes to the development, documentation and implementation of standards or guidelines

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : 200000-400000 P/A
Deadline : 29th Oct 2019

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