• Senior Claims Assessor Jobs in United Kingdom

  • Atos Pvt Ltd
  • United Kingdom, Uk

Job Description:

Location Boston, East Anglia, GB

Company Atos

Senior Claims Assessor

You will be responsible for

Service Delivery

Dealing with a variety of products ie Personal protection, Business Protection and Employee Benefits Schemes
Process claims the required service standards and in accordance with departmental objectives
Ensuring all relevant TCF principles are applied at all times
Producing accurate assessment of all claims using; title, medical, financial, occupational and pursuits evidence in line with claims philosophy and practices Refer as appropriate to the CMO, reassurers, line manager and Aegon strategy
Handling and supporting complex customer and IFA enquiries
Acting as a source of technical guidance to others in order to resolve technical queries using appropriate processes, tools, systems and philosophy
Supporting the development and delivery of claims/technical projects in an efficient and timely manner that is in line with agreed claims philosophy and practices
Leading claims specific small change and projects where required
Understanding of complaint handling process, endeavour to resolve any complaints on line
Willingly share knowledge with colleagues and adjust approach to work effectively with others
Supporting and deliver training to others as appropriate
Contributing to requirements to ensure business continuity
Contributing to the effective management of claims costs including medical fees and seek and communicate opportunities to reduce costs
Operating in such a way as to minimise and alleviate reputational and financial risk to both Atos and Aegon
Managing and support internal/external stakeholders to continuously enhance service delivery
Operating within defined authority levels minimum admission limits of 100k Life protection, 75k Critical illness, 350 per week Income protection and Waiver of premium and 50k total and Permanent Disability Benefit
Providing input into process changes and required training for all aspects of the departments remit
Positively contribute to and participate in projects affecting the Department when required
Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant eg Financial Conduct Authority (FCA)
Escalating issues that are outside of personal authorisation limits as appropriate
Producing MI reports as and when needed
Contributing to future improvements based on analysis of complaint root cause
Maintaining data and records in line with regulatory, reassure and company requirements

People & Culture

Additionally, you will

Seek to identify and propose business and procedural improvements, both within own department, and based on root cause analysis in the operational departments
Support business change activities and provide input as an Subject Matter Expert (SME) where required
Participate in learning and development to achieve a continuous and up to date
Understanding of Aegon and market related products and processes
Behave internally, in the communities in which we operate and when externally representing the company, in accordance with the Governing Principles and Atos Management System
Adhere to all Atos requirements associated with Safety, Risk and Compliance
Effectively manage internal and external stakeholders and regulatory bodies Develop proactive relationships with all internal/external stakeholders

To be successful you need to have experience in

Claims assessing function, protection products including life, disability, ideally income protection

Risk management
Change Management
Decision Making
Teamwork
Communication skills
Effective time management and work planning
Compliance Management including regulatory authorities
Knowledge of business continuity
Customer Relationship Management
Dealing with customers in financial topics
Recent experience of claims and knowledge of the external Market
FCA Dispute Resolution and knowledge of TCF principles
Knowledge of Aegon Life and Pension products or similar
Developed competence in MS Office Suite

Additional information specific to this role

Atos is dedicated to quality, equality, and valuing diversity and we welcome applications that reflect the diversity of the communities within which we work

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 31st Dec 2019

Key Skills:

Company Profile:

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