• Receptionist / Directory Assistance Jobs in United States Of America

  • AUTODESK
  • United States Of America, Usa
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

Acts as primary point of contact for visitors with the company Receives and directs people, calls, issues, and deliveries to the appropriate department or employee Supports personnel that provide basic clerical support in a variety of administrative settings Performs all work with the primary goal of customer satisfaction Maintains a diligent sense of safety and security for company sites

Responsibilities

Act as point of contact in case of an emergency or disaster, coordinating with Facilities staff

Answer and assist customers inquiring about Company technical support policy

Required to create and regularly update web pages

Perform related clerical work such as word processing, filing, emailing mass communications, scheduling, or purchasing duties using electronic purchasing software system or procurement cards

Use company intranet to look up employees contact information

Use company phone systems to receive calls and to contact employees

Use 2-way paging/phone system to contact Facilities or Security personnel

Maintain Reception phone lists

Answer incoming calls, either directly to reception or redirected from phone system

Answer inquiries directly or direct calls to appropriate employee (May also) answer or direct calls from employees

Communicate with employees on site-specific issues (ie found keys, car lights on, etc)

Maintain current knowledge base of Company products and information by reading Company News and Sales emails, announcements, and product brochures

At lead level, (may) handle scheduling or work assignments, and delegation of tasks

Receive after hour calls from other DA/Receptionists relating to schedule issues

Responsible for resolving scheduling issues

Provide continuous coverage for the front desk

Greet visitors and notify personnel of visitor arrival

Monitor employee and visitor flow in and out of buildings

Maintain security requirements by ensuring visitors sign visitor log and by distributing guest badges

Ensure that unauthorized individuals are not granted access to buildings

Ensure that employees are using proper access badges

Alert Security or Facilities staff of any disturbances or potentially dangerous intruders May be trained on alarm systems and provide first level response

Maintain professional appearance of building lobby or reception area

Maintain and distribute lobby materials such as newspapers or magazines

Pass out and collect employment applications and other related forms on request

Receive completed employment applications and resumes and route to HR for processing

Receive and route all deliveries at the front desk

Interact with vendors, couriers and delivery personnel

Contact appropriate employees to accept deliveries

Report building issues to Facilities Department

In locations with no dedicated Facilities resource, (may) contact Building Management and schedule appointments with vendors

Manage card key and/or photo ID system for building (May also) handle event set-up and/or clean up

In some locations, (may be) responsible for mail sorting and distribution, shipping, and/or courier services

Assist with conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc) distribution

Responsible for managing all incoming inquiries to the Company main phone number in a personal and professional manner Determine the nature of the individual caller inquiries, and direct calls appropriately

(May) perform database data entry and maintenance tasks

Maintain accurate and timely problem tracking and resolution records

Provide information to callers using Directory Assistance departments various resources; direct calls and faxes to the appropriate contact/department

Answer inquiries on various product learning resource centers

Responsible for updating reference lists utilized to perform job effectively

Minimum Qualifications

Provides administrative or technical support at an intermediate level Incumbents at this level are gaining or have attained full proficiency in their specific area of discipline

Able to Interact comfortably with employees across team and with customers

Be able to work under moderate supervision May seek the advice of senior personnel in the functional area

HS Diploma or equivalent

1 2 years experience

About Autodesk

With Autodesk software, you have the power to Make Anything The future of making is here, bringing with it radical changes in the way things are designed, made, and used Its disrupting every industry architecture, engineering, and construction; manufacturing; and media and entertainment With the right knowledge and tools, this disruption is your opportunity Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world

Administration

At Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law

To all recruitment agencies Autodesk does not accept unsolicited headhunter and agency resumes Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : HR / Administration / IR
Role : Asst manager HR,Compensation/Payrol l,Training & Develop
Salary : As per Industry Standards
Deadline : 01st Dec 2019

Key Skills:

Company Profile:

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